Supervisor Training DTC

CREATIVITY IS OUR SUPERPOWER.  It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Training Supervisor – DTC Operations works in a fast-paced e-commerce distribution environment and is responsible for coordinating, directing, and supervising the training function for Direct-to-Consumer (DTC) operations. This role partners closely with Operations leadership to ensure warehouse employees are properly trained to meet or exceed productivity, quality, accuracy, and safety standards across DTC functions To perform this job successfully, the individual must be able to perform each essential duty and responsibility satisfactorily, with or without reasonable accommodation. The list below is not all-inclusive. Supervises, directs, and coaches warehouse trainers, leads, and DTC associates. Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees. Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations. Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees. Ensures employees understand and consistently follow standard operating procedures (SOPs), quality expectations, and safety requirements. Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy. Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements. Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning. Supports continuous improvement initiatives by identifying training gaps and recommending process improvements. Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns. Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards. Participates in special projects and other duties as assigned by Distribution Center Management. SUPERVISORY RESPONSIBILITIES Supervises employees engaged in DTC warehouse operations in accordance with company policies, procedures, and applicable laws. Responsibilities include, but are not limited to: Coaching, training, and developing employees Planning, assigning, and directing work Monitoring productivity and quality expectations Conducting performance evaluations Recognizing and addressing performance issues Assisting with interviewing and hiring efforts Resolving employee concerns and partnering with HR on employee relations matters Flexibility and teamwork are essential to this role. Employees may be required to perform duties outside those listed above to support business needs, staffing requirements, or cross-functional training initiatives. Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment. Experience leading employee training, onboarding, coaching, and development programs preferred. Equivalent combination of education and relevant experience will be considered. Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred. Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment. Ability to collaborate effectively with employees, trainers, leads, supervisors, managers, and cross-functional business partners. Strong written and verbal communication skills with the ability to present information and facilitate group training. Strong analytical and problem-solving skills with the ability to interpret operational reports and performance metrics. Strong mathematical skills with the ability to calculate percentages, productivity, labor, and operational metrics. Bilingual in English and Spanish preferred. WORK ENVIRONMENT While performing the duties of this position, the employee may occasionally be exposed to moving mechanical equipment, including forklifts and powered industrial vehicles, airborne particles generated by warehouse equipment, and varying weather conditions due to open dock doors throughout the year. The position requires regular walking throughout the distribution center and occasional lifting, bending, reaching, and standing for extended periods. The noise level in the work environment is typically moderate. This role supports a fast-paced Direct-to-Consumer fulfillment operation and may require flexibility to work overtime, weekends, or adjusted schedules during peak business periods. Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join  Mattel's Talent Community  and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so  here! How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose e