Supervisor, TA Operations (WD Support)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The   Talent Acquisition (TA) Operations Supervisor sits within the broader   Talent Operations   team and   is a frontline people leader responsible for overseeing the day-to-day execution of T A Workday support   processes   across the   recruitment   lifecycle. This role provides direct leadership, coaching, prioritization, workload management, and performance support while ensuring operational activities are delivered accurately, consistently, compliantly, and in alignment with established service expectations.   The role supports centralized, scalable, and highly repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement. Employees in this role are expected to exercise sound judgment, balance competing priorities, develop team capability, manage operational risks, support change and adoption activities, and reinforce a culture of service excellence, collaboration, accountability, and continuous improvement.   People Leadership & Team   Development   Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.   Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.   Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement   in a   global ,   matrix   environment   Operational Service Delivery & Execution   Oversee the execution of centralized, repeatable T A   processes, transactions,   ticket   requests, and operational activities across assigned areas of responsibility.   Ensure operational work is completed accurately, consistently,   timely , and   in accordance with   firm policies, procedures, compliance expectations, and service standards.   Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and   appropriate judgment .   Escalate high-risk, sensitive, or enterprise-impact issues appropriately while   maintaining   ownership through resolution.   Identify   operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.   Process Improvement & Operational Excellence   Identify   opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.   Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.   Support the development, implementation, testing, training, and administration of centralized, repeatable T A   solutions across enterprise systems and integrated tools.   Lead or   participate   in process reviews, quality audits, operational improvement initiatives, documentation updates, and   implementation   readiness activities.   Develop and   maintain   process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.   Use a continuous improvement mindset to   identify   efficiencies, remove friction, and support scalable service delivery.   Stakeholder Partnership & Communication   Build and   maintain   strong partnerships with Talent leaders, Centers of Excellence, technology teams, and other key stakeholders.   Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.   Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.   Partner cross- functionally   to support   the successful delivery of Talent Operations programs, initiatives, and services.   Data, Reporting & Operational Governance   Develop and deliver reporting, dashboards and operational insights that support business decision-making.   Leverage data and trends to   identify   opportunities for process improvement, risk mitigation, resource planning, and service optimization.   Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.   Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.   Training, Knowledge Management & Coaching   Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.   Provide coaching and guidance to strengthen operational performance, stakeholder support, and process   expertise .   Reinforce operational standards, compliance requirements, and best practices across the team   supporting a global, matrix   organiz ation .   Support change management and adoption efforts for new processes, technologies, programs, and service delivery models.   Professional Judgment, Risk & Compliance   Exercise sound judgment to manage priorities, resolve escalations, mitigate operational risks, and support effective service delivery.   Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.   Lead issue resolution, corrective actions, audits, and continuous improvement efforts to s