Supervisor, Pharmacy Technician Dispensing 503A (2nd shift)

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY The Supervisor, Dispensing owns safe, accurate, and timely shift execution, directly influencing patient access, service reliability, cost, and regulatory readiness. This leader converts departmental priorities into disciplined workflows, accountable staffing, technician performance, and rapid issue resolution across Empower’s hyper-growth, highly regulated 503A and 503B environment. AI serves as a force multiplier, accelerating trend detection, workload planning, quality surveillance, documentation, and decision-making while preserving required human oversight and data integrity. The role coordinates cross-shift and cross-functional execution, strengthens inspection readiness, and advances scalable operating standards that improve throughput without compromising quality. Success requires strategic thinking grounded in frontline realities, exceptional execution rigor, learning agility, sound judgment, and the resilience to lead change, coach teams, and continuously raise performance in a fast-moving pharmacy operation with measurable overall business impact. RESPONSIBILITIES Shift Operations Execution Control : Direct daily dispensing activities by translating production priorities into clear assignments, sequencing work, balancing labor, and monitoring flow against service commitments. Use AI-enabled dashboards and exception alerts to anticipate constraints, adjust resources, and escalate risks early, ensuring every shift delivers accurate, timely output while maintaining documented controls, human verification, and compliance with approved procedures. Resource Coordination : Coordinate staffing, equipment, materials, and handoffs across shifts to sustain throughput and operational continuity. Apply AI-supported forecasting to identify workload patterns, absenteeism exposure, and emerging bottlenecks, then make disciplined deployment decisions. Communicate changes clearly, preserve chain-of-custody and workflow requirements, and partner with upstream and downstream teams to prevent avoidable delays, rework, or service disruption. Issue Resolution : Serve as the primary shift escalation point for workflow interruptions, personnel concerns, customer-impacting events, and system exceptions. Rapidly assess facts, use AI-assisted pattern recognition where appropriate, and select compliant countermeasures with sound judgment. Document decisions, engage pharmacy leadership or support functions when thresholds are met, and ensure follow-through eliminates recurrence while protecting patients, employees, and business continuity. Quality And Compliance Quality Oversight : Maintain shift-level accountability for dispensing accuracy, safety, productivity, and adherence to approved policies, pharmacy laws, and quality systems. Review AI-generated exception signals, audit results, and performance trends to prioritize interventions, while independently validating conclusions. Reinforce right-first-time behaviors, stop work when required, and ensure deviations, corrections, and preventive actions are documented completely and advanced through established governance. Inspection Readiness : Sustain continuous audit and inspection readiness by verifying records, training status, workstation controls, and procedural compliance throughout the shift. Use AI tools to organize evidence, detect missing documentation, and surface recurring control gaps without replacing required review. Conduct targeted checks, correct deficiencies promptly, and coach technicians on expectations specific to Empower’s highly regulated 503A and 503B operating environment. Risk Prevention : Identify operational and compliance risks before they affect quality, patients, or service. Combine frontline observation, technician feedback, and AI-supported trend analysis to detect error precursors, capacity strain, and process drift. Implement immediate containment, escalate significant risks, and coordinate durable corrective actions with Quality, Pharmacy, Training, and Technology partners, measuring effectiveness until controls are stable and performance is sustained. People Leadership Team Performance : Lead, coach, and hold dispensing technicians accountable for results, behaviors, attendance, and procedural discipline. Set clear shift expectations, observe performance directly, and use AI