Supervisor, Pharmacy Technician Data Entry (2nd shift)

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY The Supervisor, Data Entry leads accurate, timely, and compliant data entry operations that directly protect patient service, production flow, revenue integrity, and regulatory readiness across Empower. This role owns daily workload execution, team performance, quality controls, escalation management, and continuous improvement within a hyper-growth, highly regulated 503A/503B environment. The supervisor uses AI as a force multiplier to increase speed, scale capacity, strengthen quality, identify risk, and improve operational decision-making while maintaining appropriate human oversight and data governance. Success requires P80-P90 talent with strategic thinking, disciplined execution rigor, learning agility, and the judgment to translate changing priorities into reliable frontline performance. The role develops high-accountability teams, partners cross-functionally, and continuously raises standards for accuracy, productivity, compliance, and customer outcomes as Empower expands operations and complexity without compromising patient safety or trust. RESPONSIBILITIES Workflow Leadership Daily Execution: Direct daily data entry operations by assigning work, balancing queues, monitoring throughput, and removing constraints that could affect patient service or production timelines. Use AI-enabled workflow insights to anticipate volume shifts, prioritize high-risk items, and improve staffing decisions. Maintain clear ownership for completion, accuracy, and escalation while ensuring procedures remain aligned with Empower standards, regulated 503A/503B requirements, and rapidly changing business priorities across assigned operations each business day consistently effectively. Capacity Planning: Translate demand forecasts, backlog trends, service expectations, and staffing availability into practical daily and weekly capacity plans. Apply AI-supported analysis to identify emerging bottlenecks, estimate workload requirements, and recommend adjustments before performance declines. Coordinate schedules, cross-training, and task allocation to maximize productive capacity while preserving quality. Escalate material risks early, communicate tradeoffs clearly, and maintain disciplined follow-through as volumes, priorities, and operational complexity continue to scale across Empower operations effectively. Performance Rhythm: Establish a consistent operating rhythm using daily huddles, visible metrics, workload reviews, and structured follow-up to keep the team aligned on priorities and commitments. Leverage AI-generated summaries and trend detection to accelerate issue identification, coaching preparation, and decision-making. Convert performance signals into specific actions, owners, and deadlines. Reinforce accountability through timely feedback and documentation, ensuring execution remains predictable, transparent, and responsive in a fast-moving regulated environment at operational scale effectively. Quality and Compliance Accuracy Controls: Own frontline controls that protect data accuracy, completeness, traceability, and downstream usability across assigned workflows. Review error patterns, exception queues, and audit findings, using AI-assisted analysis to detect recurring defects and prioritize corrective action. Ensure employees follow approved procedures, verification requirements, privacy expectations, and documentation standards. Partner with quality and operational stakeholders to close gaps quickly, strengthen preventive controls, and sustain reliable performance without compromising throughput, compliance, or patient safety. Compliance Discipline: Translate applicable policies, procedures, and regulatory expectations into clear daily behaviors for the data entry team. Monitor adherence, address deviations promptly, and escalate potential compliance concerns through established channels. Use AI tools responsibly to support review, pattern recognition, and documentation while preserving human judgment, confidentiality, validation, and approved governance. Maintain inspection-ready records and reinforce a culture where speed never overrides accuracy, procedural discipline, data integrity, or patient protection at Empower. Risk Prevention: Identify operational risks before they become service, quality, compliance, or production failures by reviewing