Supervisor Operations FC Miramar

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fulfillment & Manufacturing Supervisor Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Fulfillment & Manufacturing Supervisor will play a critical role in driving safety, quality, productivity, and accuracy across high-volume fulfillment and manufacturing operations. ROLE OVERVIEW The Fulfillment & Manufacturing Supervisor leads and develops large hourly teams within our Miramar, Florida Fulfillment & Manufacturing facility, ensuring operational excellence across shipping, receiving, and order processing. This role combines hands-on floor leadership with data-driven process improvement to optimize workflows, forecast staffing needs, and sustain high performance through peak demand periods and beyond. The Fulfillment & Manufacturing Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with senior leadership and cross-functional teams to develop and implement process improvements, policies, and procedures that drive efficiency and scalability across the fulfillment and manufacturing operation. Collaborate with HR, workforce planning, and operational teams to forecast staffing needs, coordinate hiring, and ensure seamless onboarding of new team members during peak and non-peak periods. Communicate effectively across all levels of the organization, influencing peers and leaders through clear verbal, written, and presentation-based engagement in standups, meetings, and training sessions. People Leadership: Lead, coach, and inspire a team of up to 300 hourly Athletes, applying performance management practices to reward, develop, and retain top talent while resolving personnel matters in partnership with senior leadership. Maintain a strong, visible presence on the warehouse floor, fostering a culture of accountability, recognition, and continuous development that empowers every team member to perform at their best. Actively participate in interviewing, hiring, and onboarding to ensure the team is staffed with the right talent to meet operational demands and uphold Fanatics' standards. Fan & Customer Impact (Obsessed with Fans) Oversee shipping, receiving, and order processing activities to ensure accurate, timely fulfillment that directly supports a seamless and high-quality fan experience. Review, prioritize, and organize daily operational activities to maintain high standards of productivity, reliability, and order accuracy that fans and partners depend on. Maintain rigorous compliance with safety programs, guidelines, and required training to protect employees and uphold the operational integrity that underpins every fan-facing outcome. Drive operational excellence during peak demand periods to ensure the fulfillment and manufacturing facility meets fan expectations at scale, without compromise on quality or accuracy. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Monitor and analyze operational data to identify trends, surface root causes, and execute targeted solutions that improve throughput, reduce errors, and enhance overall performance. Apply Lean, Six Sigma, or other process improvement methodologies to continuously evaluate and optimize workflows across the fulfillment and manufacturing operation. Leverage warehouse management systems and digital tools to identify inefficiencies and implement scalable improvements that raise the operational baseline. Bring a proactive, solutions-oriented mindset to emerging challenges, using data and cross-functional input to develop and test new approaches before issues escalate. Ownership & Execution (Determined & Relentless Mindset) Prepare accurate operational and HR-related reports, manage administrative tasks, and ensure disciplined use of systems to support informed decision-making at all levels. Maintain flexibility to work extended hours, weekends, and holidays during peak periods, modeling the commitment and resilience expected of the broader team. Hold self and team accountable to daily, weekly, and seasonal performance targets, consistently executing against operational plans with precision and urgency. Sustain a safe, compliant, and high-performing warehouse environment by enforcing standards, ad