Student Worker - Residence Hall-Front Desk Assistant

Job Summary The Front Desk Assistant is a student position within the Department of Housing and Residence Life. Front Desk Assistants are responsible for providing professional front desk, administrative, and customer service support within the residence halls. Front Desk Assistants assist the Residence Hall Director and/or Assistant Residence Hall Director with the effective administration and daily operation of the residence hall. This includes staffing the front desk, assisting residents and guests, monitoring building access, responding appropriately to questions and concerns, and completing related administrative tasks. Front Desk Assistants are expected to maintain a professional, mature, and responsible demeanor at all times. They must exercise sound judgment, demonstrate strong communication and customer service skills, maintain confidentiality, and consistently follow and support Blinn College and Housing and Residence Life policies and procedures. Front Desk Assistants are scheduled to provide coverage during designated front desk hours, with shifts scheduled between 5:00 PM and 11:00 PM. Employees are expected to report to all assigned shifts on time and remain attentive and engaged throughout their scheduled work hours. Principal Accountabilities Front Desk Assistants are responsible for confirming that students live in the residence hall by checking student IDs and signing in all guests. They monitor the building entrance to ensure that only authorized residents and approved guests enter the student living areas. Front Desk Assistants help maintain a safe and welcoming residence hall environment 24 hours a day, 7 days a week through scheduled desk coverage. Assistants must be punctual and report to all assigned shifts on time. Front Desk Assistant shifts are scheduled between 5:00 PM and 11:00 PM, and employees must have availability to work during these hours. Check in all guests at the front desk. Verify residents and provide keys only for their assigned room when completing lockouts. Update FOB access as needed. Know emergency procedures and when it is appropriate to contact the RA on duty, Residence Hall Director, and/or Campus Police. Follow all fire alarm system and emergency evacuation procedures appropriately. Assist with all residence hall opening and closing responsibilities and assist with check-in and checkout procedures throughout the year. This includes reviewing room inventory forms, Personal Data Sheets, and other paperwork as residents check in and check out. Troubleshoot problems that occur with front desk operations. Maintain a clean and organized front desk and lobby area. Complete paperwork and administrative assignments in a timely manner, including but not limited to equipment checkouts and room inventory forms. Read and maintain the desk log, which is used to sign in and out of the desk, inventory lockout and equipment keys, and track other equipment and desk supplies. Respond to emergency exit door alarms, monitor security cameras, and greet students and guests entering the building. Confront policy violations that occur in the desk area and complete incident reports accurately and in a timely manner, immediately when possible. Report maintenance and custodial issues online or to the Residence Hall Director on call and show residents how to submit maintenance and custodial work requests online. Assist residents with lockout keys and other key-related issues. Serve as an information source to residents and parents regarding college and community services. Respect and maintain student and staff confidentiality, except in situations that may pose a danger to individuals or the greater community. Maintain a positive and open attitude when interacting with staff members, supervisors, Campus Police, residents, and visitors. Front Desk Assistants should model strong leadership characteristics, including responsibility, a positive attitude, fairness, enthusiasm, flexibility, commitment, integrity, good time management, communication skills, and a willingness to learn and work as part of a team. Perform other duties as assigned.