Student and Partner Success Advisor

Location: Remote, U.S. Candidate must work and reside within the U.S. Our Company: Time4Learning, a Cambium® Learning Group Brand, offers award-winning online curriculum, resources, and programs for at-home use and within non-traditional learning settings. Time4Learning has three major brands - its flagship product, an online core curriculum and supplemental program for students in grades PreK-12th grade; Homeschool.com Marketplace, a popular destination for families looking for tips and advice on homeschooling and great deals on home education products; and Brightspire Virtual School, an accredited online school for students in grades 6-12. Time4Learning is experiencing a period of rapid growth and working to expand our home education product line and our reach into new and evolving learning environments. Our Culture: Time4Learning is a remote-first group with team members from coast to coast. As a long-standing leader in the home education space, Time4Learning attracts a diverse group of talented people who create delightful learning experiences for students and supportive resources and tools for parents. Qualified candidates bring curiosity, humility, and an open mind for the diverse and unique ways students learn at home. The Time4Learning team values diversity of thought, experience, and approach so that we can offer the best home education products on the market. We work together collaboratively and with purpose. We establish rapport through team building activities and cross-functional projects that offer staff opportunities to work with people who have different skill sets and perspectives. Our Brightspire Team: Brightspire Virtual School is redefining what it means to thrive in an online learning environment. Built on the award-winning curriculum of Time4Learning, we empower middle and high school students to take ownership of their education through our Inspired Learner Framework™. We believe academic achievement is only one part of the equation- student confidence, connection, and personal purpose matter just as much. Job Overview: Brightspire Virtual School is seeking a strategic, relationship-driven Student and Partner Success Advisor to support engagement, retention, and long-term success for individual students and families as well as institutional partners. This role combines the personalized mentorship and advocacy elements of student success with proactive relationship management, onboarding, and support plan implementation for partnerships. The Student and Partner Success Advisor serves as a trusted advisor, ensuring students, families, and partners maximize the value of their relationship with Brightspire Virtual School through data-informed interventions, proactive communication, partnership management, and collaborative problem-solving. Job Responsibilities: Student, Family, and Partner Success and Advocacy Develop relationships with and serve as a primary point of contact for students, families, and partners, providing proactive outreach, guidance, and support. Use the Proactive Success Monitoring System to track student progress and identify needs and opportunities for targeted support strategies. Communicate clear, actionable support strategies to strengthen student engagement and promote continued progress. Use the Inspired Learner Framework™ to guide students in setting individualized goals and support growth in executive functioning skills. Encourage student engagement and belonging through participation in events, clubs, and enrichment opportunities. Help students, families, and partners navigate the virtual learning experience by clearly explaining academic expectations and school policies, and identifying available resources, and practical strategies for student success. Resolve concerns promptly while maintaining a high level of satisfaction and delight. Build meaningful relationships with students, families, and partners to enhance their overall experience and improve retention. Partner Onboarding and Support Plan Implementation Develop implementation plans that align partner goals with Brightspire’s programs and services. Facilitate onboarding activities for partners, districts, organizations, and educational institutions. Deliver ongoing support sessions to foster successful partnerships. Create and maintain onboarding best practices, resources, and documents. Job Requirements: Bachelor’s degree in education or a related field required; master’s degree preferred. 5+ years of experience in education, educational leadership, or a related field; ideally in a virtual setting. Knowledge of grades 6-12 education, including in-person and/or virtual learning models and instructional engagement strategies. Strong understanding of adolescent development and family dynamics. Ability to build trust with students, families, and partnership stakeholders. Experience working in a remote-first environment, a plus. High emotional intelligence, active listening skills, and a solutions-focused mindset. Proficiency in using digital communication tools and learning platforms. Exceptional verbal, written, and interpersonal communication skills. Cultural competency and a commitment to fostering inclusive, equitable experiences for all learners. Core Competencies: Coaching and Mentorship Student/Family/Partnership Engagement Customer Success Management Strategic Relationship Management Retention and Re-enrollment Data Analysis and Reporting Cross-Functional Collaboration Program Implementation Communication and Influence Problem Solving Success Metrics: The Student and Partner Success Advisor will be evaluated on: Student retention and re-enrollment rates Student engagement indicators Family satisfaction and Net Promoter Score (NPS) Partner retention and renewal rates Partner onboarding effectiveness Account growth and expansion opportunities Student persistence and academic pr