Strategic Services Consultant (Implementations)

Description Sprout Social is looking to hire a Strategic Services Consultant (Implementations) to the Sales & Customer Experience team.  Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you'll do Lead customers' tailored and value-driven implementation experience, running software implementation projects across Sprout’s product suite (Core Platform, Employee Advocacy, and Influencer Marketing).  Guide customers through a structured implementation lifecycle (Design, Setup, Training, and Validation) - leading onboarding, change management, and technical platform configuration to establish project governance, ensure business continuity, and set up long-term success. Support technical implementation projects led by Technical Consultants (such as Service Cloud integrations) and partner with Customer Success Managers to ensure a seamless post-implementation handoff. Configure platform settings based on customer requirements, including account architecture, user permissions, tagging taxonomies, and automated message routing rules. Leverage our Professional Services technology stack (Kantata, Google Workspace, Microsoft Office, and approved AI tools) to manage project timelines and execute high-quality customer deliverables.  Level up the social sophistication of our customers and team by delivering interactive administrator and end-user product trainings that drive adoption. Help operationalize implementation services, standardizing templates, workflows, and enablement materials to improve efficiency across the Professional Services team. Ensure timely and accurate compliance with service processes, including project management, schedule management, and time tracking. What you'll bring Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the blend of product-savvy and customer-focused, brings strong change management and project management expertise, understands social KPIs, and thrives when guiding enterprise customers through software rollouts. The minimum qualifications for this role include: 4+ years in social media strategy, professional services, software implementation, or project management in SaaS. Experience in training external audiences and navigating complex software platforms. Deep understanding of software implementation processes, change management, and how project execution ties directly to customer value. Preferred qualifications for this role include: Proven ability to work on multiple projects simultaneously in a fast-paced environment. Understanding of social networks (in particular X, Facebook, Instagram, TikTok, and LinkedIn) and social media strategy for large organizations. Understanding of sophisticated use cases for social media strategy, such as influencer marketing and social customer care. Excellent communication and presentation skills with demonstrated executive presence to consult with team leads, VPs, and CMOs. How you’ll grow Within 1 month, you’ll plant your roots, including: Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently. Meeting with your Professional Services peer mentor and gathering learnings to implement into your role. Fully understanding our Services offerings, from delivery to project management to reporting. Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field. Within 3 months, you’ll start hitting your stride by: Building connections with members from other teams through active networking and community building. Developing a clear understanding of the entire Sprout platform, its features and use cases, and being able to explain them to customers. Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product, and Marketing teams. Leading services projects independently and clearly communicate results and deliverables to customers. Within 6 months, you’ll be making a clear impact through: Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth. Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer