Staff Site Reliability Engineer - Paze

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Role Summary   The Staff Site Reliability Engineer applies software engineering and systems engineering practices to improve the reliability, resilience, scalability, and operational health of production services. The role partners with Software Engineering and other technology teams to ensure reliability, observability, recoverability, performance, and operational readiness are engineered into systems throughout their lifecycle.   The role provides technical leadership across multiple services and engineering teams, identifying cross-service risks and influencing engineering decisions beyond an individual application or team.   Core Responsibilities   Use software engineering, automation, and DevOps principles and practices to continually improve how services are built, tested, deployed, observed, operated, and recovered.   Use data, evidence, experimentation, and rigorous engineering analysis appropriate to the level to identify reliability risks, test assumptions, and guide technical decisions.   Define, implement, or improve SLIs, SLOs, error budgets, and other service-health measures appropriate to the scope of responsibility.   Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation.   Drive continuous improvement across CI/CD, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience, and operational readiness.   Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.   Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.   Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning appropriate to the level.   Provides technical leadership and escalation support for significant or complex production incidents and improves on-call effectiveness and sustainability across multiple services and teams.   Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices.   Minimum Qualifications   Typically   8+ years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, Architecture where applicable, or a comparable technical discipline.   Experience with software development or scripting using one or more modern programming languages.   Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability appropriate to the level.   Experience with public cloud technologies and architectures, preferably AWS, along with infrastructure, networking, Linux/Unix, and modern application architectures appropriate to the level.   Demonstrated analytical, problem-solving, communication, and collaboration skills appropriate to the scope of the role.   Preferred Qualifications   Hands-on experience with AWS is preferred, or comparable experience with another major cloud platform such as Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI).   Experience developing, deploying, operating, or improving highly available production software or distributed systems.   Experience with CI/CD, Infrastructure as Code, containers or orchestration, observability, monitoring, alerting, and software-delivery automation.   Experience with SLIs, SLOs, error budgets, incident management, performance analysis, capacity management, resilience testing, disaster recovery, or operational readiness appropriate to the level.   Experience creating reusable automation, tooling, platforms, patterns, or practices that improve engineering effectiveness.   Bachelor's degree in Computer Science , Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.   Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow in