Sr. Manager, Payment Ecosystem Risk & Compliance

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The team is responsible for protecting the integrity, safety, and trust of the Visa payment ecosystem. The team monitors and enforces risk and compliance programs that identify, investigate, and remediate behaviors that threaten the stability of the network, Visa clients, and end users. These programs span multiple risk domains, including acquirer and issuer monitoring, fraud and risk compliance, integrity programs, and network risk investigations, and include programs such as Rules Compliance, VAMP, VIMP, FRECOP, VIRP, and related ecosystem risk frameworks. Collectively, these programs ensure that ecosystem participants operate in alignment with Visa Rules, program requirements, and applicable laws and regulations. Role Overview This people leadership role is responsible for leading a team of compliance and risk professionals in the execution of ecosystem risk, compliance, monitoring, investigation, remediation, and enforcement programs that protect the integrity of the Visa payment ecosystem and support adherence to Visa International By-Laws, Visa Core Rules, Product and Service Rules, and related policies. The Senior Manager provides strategic and operational leadership for a team of Consultants and Analysts, ensuring the effective delivery of compliance programs, investigations, and enforcement activities while meeting business, operational, and organizational objectives. The role is responsible for identifying and assessing emerging risks, non-compliant activity, and Visa Rules violations; driving data-driven analysis and insights; and overseeing remediation, negotiation, and enforcement efforts that improve client compliance and reduce ecosystem risk. Working closely with Global Risk, PERC, Rules & Compliance, regional teams, Client Services, Account Executives, and external clients, the Senior Manager promotes the consistent application of risk and compliance standards across programs and regions. The role serves as a key advisor on compliance matters, manages sensitive and complex issues, and ensures appropriate escalation of significant risks to minimize operational, financial, brand, and reputational exposure to Visa. The Senior Manager leads multiple compliance initiatives and programs simultaneously, leveraging reporting, analytics, and operational insights to measure effectiveness, improve performance, and enhance enforcement strategies. The role contributes to the evolution of compliance and ecosystem risk programs through process improvement, automation, and operational excellence initiatives that increase efficiency, consistency, and scalability. In addition to program leadership, the role is responsible for talent development, coaching, performance management, and fostering a high-performing, collaborative team culture. Operating with moderate autonomy, the Senior Manager balances strategic priorities with operational execution, influences outcomes through stakeholder engagement and negotiation, and develops organizational capabilities that support Visa's evolving risk, compliance, and ecosystem protection objectives. Key Responsibilities Lead a team of compliance and risk professionals responsible for the execution of investigations, monitoring, remediation, and enforcement activities across Visa Rules and ecosystem risk programs, ensuring consistent delivery of business, operational, and risk management objectives. Oversee complex investigations, compliance reviews, and client engagements, providing direction on significant risk matters, enforcement actions, corrective action plans, and escalation decisions to mitigate risk and protect ecosystem integrity. Drive compliance outcomes through proactive client engagement, negotiation, remediation, and enforcement strategies, ensuring issues are resolved effectively and in accordance with Visa policies and program requirements. Manage program performance through data-driven insights, reporting, and analytics, identifying trends, emerging risks, and improvement opportunities to enhance program effectiveness, operational efficiency, and business outcomes. Lead multiple compliance programs, investigations, and strategic initiatives simultaneously, balancing priorities, allocating resources, and ensuring adherence to service, quality, and regulatory standards. Serve as a key advisor to internal and external stakeholders by providing expert guidance on Visa Rules, compliance requirements, risk management practices, and enforcement approaches. Build and maintain strong relationships with Clients, Account Executives, Client Services, Risk, Rules & Compliance, Legal, and regional stakeholders to drive alignment, influence outcomes, and support effective program execution. Contribute to the development and execution of compliance strategies, annual operating plans, program enhancements, and operational improvements that strengthen Visa's ecosystem protection and risk management capabilities. Evaluate compliance trends, enforcement outcomes, industry developments, and emerging risks to inform strategic priorities and drive continuous improvement across programs. Lead, coach, and develop a high-performing team, providing performance management, career development, and subject matter guidance while fostering a culture of accountability, collaboration, and continuous improvement. Support organizational change, pro