Sr. Global Implementation Manager

Overview At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).  Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.  We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.  Click here for more information about Altour.  Responsibilities The Sr. Global Implementation Manager leads the delivery of highly complex, multi-national travel program implementations, acting as the accountable business owner for end-to-end execution across diverse markets, stakeholders, and technology environments. This role is responsible for designing and institutionalizing scalable, repeatable global implementation playbooks that enable ALTOUR to successfully deliver programs at a level of scale and complexity not previously executed. The position orchestrates cross-functional internal teams and external partners while navigating cultural, regional, and regulatory variations to ensure solutions balance global standardization with local market needs. Additionally, the role provides strategic oversight of solution design, technology enablement, and operational readiness, ensuring the existing tech stack is fully leveraged to support new global clients while delivering consistent, reliable business outcomes. Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations. Plan, lead, organize, and control multiple large project initiatives by the approved scope and schedule. Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations. Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives. Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project. Implement complex business requirements through a variety of tools and technologies. Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans. Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment. Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT. Ensure a smooth transition to operations post-go-live and ramp-up. Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users. Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process. Work closely with project managers to identify potential issues and risks. Create documentation that enables the transition from implementation to post-implementation support. Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering. function as necessary. Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive. Decision-making and development of improvements. Ensures the team understands expectations and how information is reported and used. Lead end-to-end design and delivery of complex global travel fulfillment and servicing implementations across multiple regions, time zones, and operating models Define and institutionalize scalable, repeatable global implementation playbooks to enable consistency, efficiency, and quality across future client deployments Translate highly complex global travel program requirements into structured, executable delivery frameworks aligned to ALTOUR’s technology and servicing capabilities Navigate and integrate diverse regional business practices, cultural expectations, and local market nuances into a unified global solution design Drive alignment across geographically dispersed stakeholders, ensuring coordinated execution despite time zone differences and competing regional priorities Orchestrate large-scale, cross-functional dependencies across internal ALTOUR and Internova teams including operations, product, technology, finance, and client services Manage integration and delivery dependencies with third-party vendors, GDS providers, OBTs, and external technology partners within a complex ecosystem Evaluate and define how existing ALTOUR technology stack components (e.g., GDS, mid/back office, automation layers, CRM, servicing tools) can be leveraged or extended to support new global client requirements Identify gaps between current-state capabilities and future-state global servicing expectations, and define scalable remediation stra