Sr Fraud Prevention Analyst

Job Location:  Mexico City, Mexico Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger.   We’re   a company of people who like to forge our own path and leave the world better than we found it. Who   believe   that what makes us different makes us   stronger.   So   add your voice. Make an impact. Find your fit — and your future.   The   Sr   Fraud   Prevention   Analyst   s upports   LS&Co .'s Enterprise Fraud & Abuse Program by   identifying , investigating, and helping mitigate fraud, abuse, and misuse across Direct-to-Consumer (DTC) channels.   The primary focus of this role is ecommerce fraud detection, transaction monitoring, and fraud investigations supporting the U.S. and Canada business. The   Sr Fraud Prevention A nalyst will also provide investigative and analytical support for customer care and physical retail fraud and abuse matters, helping   identify   connections and trends across channels.   This role combines fraud operations, investigative casework, transaction review, and data-driven analysis to protect revenue, inventory, customer experience, and brand trust. The analyst leverages fraud tools, operational data, investigative techniques, and emerging technologies to   identify   risks, detect fraud patterns, and support informed business decisions.   The position   supports the   LS&Co .'s   Enterprise Fraud & Abuse   Center of Excellence   ( CoE ) . The role reports to the Director, Global Security   and   operates   within a matrixed support model. While organizationally aligned to Global Security, the role   maintains   a primary functional reporting relationship to the Manager, Ecommerce Fraud &   Risk , who provides day-to-day operational direction, coaching, prioritization, and performance oversight for ecommerce fraud operations. This includes responsibility for transaction review workflows, queue management, fraud policy execution, fraud analytics, abuse investigations, reporting, SLA adherence, and fraud prevention initiatives supporting the US and Canada ecommerce business. The role will partner closely with Global Security on broader cross-channel investigations, organized fraud activity, and enterprise fraud and abuse initiatives, while serving as a key operational bridge between ecommerce, consumer care, retail investigations, and revenue protection functions.   About the Job   Ecommerce   Fraud Operations & Transaction Review (Primary Focus)   Monitor omnichannel behavior and fraud model adjustments using fraud detection platforms, policy engines, and case management tools.   Review high-risk orders, payments, customer accounts, refunds, and claims to determine   appropriate action .   Balance fraud risk mitigation with customer experience   objectives   by   monitoring   false positives,   identifying   opportunities to reduce customer friction, and helping ensure legitimate customer transactions are approved whenever   appropriate .   Investigate and resolve transactional anomalies, Customer Service escalations, and fraud, abuse, or loss   prevention concerns escalated by store team s.   Meet   service level agreements (SLAs) related to   escalation   review and fraud operations.   Identify   em erging fraud tactics and analyze false positive metrics and customer friction points to recommend rule and model adjustments that maximize legitimate transaction approvals while   maintaining   risk thresholds.   Fraud & Abuse Investigations   Conduct investigations into fraud, abuse, and misuse affecting ecommerce, customer care, and physical retail channels.   Investigate issues including   payment fraud, Account Takeover (ATO), refund fraud, return abuse, loyalty fraud, promo and discount abuse, gift card fraud, claims fraud, employee discount misuse, and internal theft and collusion   Document investigative findings and support case resolution activities.   Escalate significant fraud events, trends, and organized fraud activity.   Analytics & Intelligence   Analyze transactional and operational data to   identify   fraud trends, anomalies, and root causes.   Connect fraud signals across ecommerce, customer care, and store channels.   Develop reports, dashboards, and case summaries to support decision-making.   Assist   with fraud loss measurement and performance reporting.   Support the identification of organized fraud groups and repeat offenders.   Program & Cross-Functional Support   Partner closely with Ecommerce, Order Management, Customer Care,   Global Security ,   Trust,   Finance,   Human Resources, Employee Relations,   Legal, Digital, and IT teams.   Support fraud mitigation initiatives and continuous improvement efforts.   Recommend enhancements to fraud controls, workflows, and operating procedures.   Contribute to enterprise fraud governance, reporting, and risk assessments.   About You   Required   3+ years of experience in fraud operations, fraud investigations, trust & safety, risk operations, retail asset protection, banking fraud, or   related f ield.   Experience conducting transaction reviews , fraud investigations, and risk-based decision making   in an ecommerce or digital environment.   Experience using fraud detection tools, transaction monitoring platforms , and case management tools .   Strong analytical skills with the ability to   identify   patterns, trends, and anomalies     across   large datasets .   Advanced Excel skills and experience working with large datasets.   Strong written and verbal communication skills .   Ability to exercise sound judgment and make risk-based decisions in a fast-paced environment.   Experience balancing fraud prevention   objectives   and reducing friction for legitimate customers.   Preferred   Experience supporting ecommerce, retail,   customer care ,   or   global   fraud programs.   Experience with fraud prevention platforms such