Sr. Field Quality Engineer, Parts & Campaign Coordinator

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Field Quality Parts & Campaign Coordinator   Engineering | Arizona | Full-Time   About Lucid   At Lucid, we are creating an electric future without compromise. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. We build world-class vehicles by pushing performance, efficiency, and design beyond industry limits, setting new standards with vehicles like Lucid Air and Lucid Gravity.   The people here, engineers, designers, operators, and builders, came from across industries and around the world because they wanted to work on a harder problem. They care deeply about mastering their craft and delivering work they’re proud of. We trust you to take ownership, push beyond what is expected, and help write the playbook for what comes next.   By refusing to settle, you help shape the future of electric mobility and prove what’s possible when craft and ambition refuse to compromise each other.   The Role   Delivering a consistent, high-quality customer experience at fleet scale requires rapid issue detection, coordinated corrective actions, effective parts management, and flawless campaign execution. This role exists to ensure vehicle quality concerns identified within the contracted fleet are translated into timely field actions that minimize customer disruption and maximize fleet uptime.   As a Field Quality Parts & Campaign Coordinator, you will serve as the operational bridge between Field Quality Engineering, Service Operations, Supply Chain, Parts Operations, Manufacturing, and Program Management teams. You will coordinate the end-to-end execution of field campaigns, service actions, fleet quality improvements, and parts-readiness activities arising from customer issues and quality investigations.   Success in your first 12 months means ensuring campaign readiness before launch, improving field execution efficiency, reducing campaign completion time, minimizing vehicle downtime, and establishing clear visibility into parts availability, campaign status, and fleet quality performance. What makes this role unique is the opportunity to influence customer satisfaction and operational success by transforming engineering solutions into field-ready actions across a highly visible commercial fleet.   What You’ll Own   Campaign Planning & Execution: Coordinate the implementation of vehicle campaigns, service actions, software updates, inspections, rework activities, and corrective actions resulting from Field Quality investigations. Ensure campaigns are executed efficiently, consistently, and with minimal fleet disruption.   Parts Readiness & Availability: Lead parts-planning activities for field campaigns and quality actions. Partner with Supply Chain, Parts Operations, Manufacturing, and Engineering teams to ensure required parts are available before campaign launch and throughout execution.   Fleet Support: Serve as the primary Field Quality coordination point for fleet-related quality actions, supporting issue-resolution activities while maintaining focus on vehicle availability, customer experience, and operational continuity.   Campaign Risk Management: Monitor campaign readiness, identify execution risks, track parts shortages, assess vehicle-population impacts, and proactively develop mitigation plans to prevent delays or customer disruption.   Vehicle Population Management: Maintain accurate records of affected populations, VIN applicability, campaign eligibility, completion status, and fleet deployment schedules to ensure campaigns reach the correct vehicles.   Cross-Functional Coordination: Work closely with Field Quality Engineering, Warranty Engineering, Service Operations, Supply Chain, Logistics, Manufacturing, Reliability, Parts Distribution, and Program Management teams to drive alignment and issue resolution.   Corrective Action Deployment: Support the transition of engineering corrective actions from root-cause identification into field implementation, ensuring service actions, repair procedures, tool requirements, and parts logistics are properly coordinated.   Campaign Performance Monitoring: Develop and maintain dashboards and reporting tools that track campaign progress, completion rates, vehicle downtime, parts consumption, field effectiveness, and customer impact.   Escalation Management: Identify and escalate issues that could impact campaign timing, vehicle availability, fleet performance, customer satisfaction, or operational objectives. Coordinate resolution activities with stakeholders to maintain execution timelines.   Parts Return Coordination: Support the collection, tracking, and recovery of replaced components required for engineering analysis, root-cause investigations, supplier reviews, and corrective-action validation.   Service & Field Readiness: Coordinate service-center readiness by ensuring repair instructions, tools, training materials, parts allocations, and technica