Sr. Facilities Manager

Job Title Sr. Facilities Manager Job Description Summary This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. Job Description External relationships: this role will interact with client leadership, client staff, and vendors. Internal relationships: this role will interact with the IFM service platform, account leadership, and C&W corporate COEs. Job Responsibilities • Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives • Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met • Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities • Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants • Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties • Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex • Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans • Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives • Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions • Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff • Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts • Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals • Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required KEY COMPETENCIES •    Leadership •    Customer Relationship Skills •    Management •    Technical Skills •    FM delivery experience in retail real estate •    Organization Design & Management Skills •    Communication (oral and written) •    Financial Management •    Matrix Organization / Business Partner Skills •    Presentation Skills •    Business Acumen Education Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required Experience • Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager • Experience in leasing, construction, engineering and all facets of property operation and building management • Experience with human resource and performance management processes • Experience with critical system environments preferred • CMMS/Work Order Management experience preferred Physical Work Requirements  The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions:  Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for at least 50% of the time; and extend hands and arms in any direction. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics. Hearing: Hear in the normal audio range with or without correction.  Scheduling  Most schedules work typical East Coast (EST) business hours based on supporting the account overall. May require regular travel between properties and locations in varying weather conditions. This key leadership role may travel from 25 -35% nation wide and  must be willing and able to travel to support after-hours/weekend account activity as needed.  Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of