Sr. Facilities Manager

Job Title Sr. Facilities Manager   Job Description Summary This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and could have direct reports. The Sr. Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. Experience supporting restaurant, retail, and other customer-facing environments is highly valued, particularly where operational consistency, speed of response, brand standards, and guest/employee experience are critical. The position is the primary liaison with the client and leads the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Sr. Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.   Job Description ​PREFERRABLY LOCATED IN THE COLUMBUS, OH AREA This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and could have direct reports. The Sr. Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. Experience supporting restaurant, retail, and other customer-facing environments is highly valued, particularly where operational consistency, speed of response, brand standards, and guest/employee experience are critical. The position is the primary liaison with the client and leads the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Sr. Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio. RESPONSIBILITIES • Oversee day-to-day operations of facilities, restaurant or retail ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that services are delivered in a manner consistent with C&W policies and ownership directives • Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met • Lead regional oversight of retail restaurant locations, with responsibility for maintenance programs relating to the interior and exterior conditions, appearance, and operation of assigned locations • Ensure consistent, positive, and prompt response to requests from the client and retail restaurant operators/occupants across the region • Implement ongoing contract review programs to constantly assess client, operator, and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the client and assigned locations • Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex • Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans • Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives • Coordinate the collection, analysis and reporting of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions • Support vendor coordination, operational alignment, and issue resolution across the assigned regional portfolio of retail restaurant locations • Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts • Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals • Ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Technical Proficiency 3. Problem Solving/Analysis 4. Customer Focus 5. Financial Management 6. Leadership 7. Relationship Management 8. Team Orientation 9. Vendor Management 10. Multi-Tasking EDUCATION • Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required EXPERIENCE • Minimum of 10 years of facility management experience with at least 3 years at the level of Facility Manager                                                                                                               • Restaurant, retail, and multi-site customer-facing facilities experience preferred, with demonstrated ability to support high-traffic operations, brand standards, vendor coor