Sr. Clinical Customer Advocate

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team:   Clinical Customer Advocacy is a team of health professionals   located   either at San Diego HQ or remotely around the globe. Our backgrounds range from Registered Nurses, Licensed Practical Nurses, Nurse Practitioners, and Pharmacists. The team   is responsible for   completing   independent medical safety assessments for Dexcom products by proactively obtaining, reviewing, evaluating data and reports   containing   safety information , and post market surveillance activities . As a   Sr   Clinical Customer   Advocate ,   the   role will require   collaboration   with multiple internal Dexcom functions, Medical Affairs,   Quality Assurance, Research & Development, Engineering, Regulatory Affairs, Clinical Affairs, Human Factors, Legal,   and   Technical Support   in addition to external functions   by providing   support to Health Care Professionals and Dexcom   customers .   To succeed in this role, you must be systematic, highly organized, articulate,   and   able to work in a team environment   that is fast paced with constantly shifting priorities.    Where you come   in :   You will   ensure   medical validity and provide input   into   the activities of   Customer Advocacy   and Quality teams .   You   will f ollow documented proce dures , p roduce   and document   medically   accurate   assessments   to include elements such as coding, causality, seriousness, and case narratives.   You will   assess and   appropriately escalate   product   issues   that require   elevated   review   and safety signals.     You will provide input on responses to adverse events , review internal and customer safety materials , input into design and interpretation of global post-market safety studies, and evaluate   the medical impact of manufacturing issues.    You will e xecute post market surveillance activities in compliance with applicable global   regulations,   such activities include post market plans, PSUR, CER, literature reviews , design control, and risk management.   You will   r eview and provide input   to   complaints   regarding   serious adverse events. Contact medical professionals for   additional   information as   required .   You will e xecute medical triage for   appropriate causality   on investigational assessment documents supporting regulatory reporting   and   post market surveillance activities .   You will   a ssist   in providing safety trend analyses and related periodic review meetings.   You will p erform other duties related to the position as necessary as defined in   company’s   SOPs or requested by his/her supervisor.   What makes you successful :    You’ll   need   a minimum of   4-12   years of related experience with a bachelor’s degree, Registered Nurse preferred .   Your certification as a   Certified Diabetes Care and Education Specialist   (CDCES) is high ly   desirable.    Your k nowledge   of and   clinical   experience in   field   of diabet es and CGM technology   are   highly   desirable.    Your experience in Post Market Surveillance, such Post Market Plans, PSUR , CER,   and   literature review   is   preferred.   Your e xperience in Safety Vigilance monitoring and Adverse Event case processing/reporting or   Risk Management   are   desirable.   Ability to interpret   company policies and procedures   to complete a variety of tasks .   Must be self-motivated, self-confident, and be able to work ind ependently or equally well as a   team member.   Demonstrated ability for teamwork and collaborative problem-solving.   Other important qualities include excellent written and verbal communications skills,   attention to detail,   consensus building and teamwork,   planning   and implementation skills.   What   you’ll   get:    A front row seat to life changing CGM technology.   Learn about our brave #dexcomwarriors community .   A full and c omprehensive benefit s   progra m.   Growth opportunities on a global scale.   Access to   career development through in-house learning programs and/or   qualified   tuition reimbursemen t.   An exciting   and   innovative ,   industry - leading organization committed to our employees , customers, and the communities we serve .    Travel Required:    0 –   1 5 %   Education Requirements :    Typically requires a   Bachelor’s   degree and 5-8   years   previous   experience.   Preferred Qualifications   Registered Nurse (RN).   4+ years of clinical experience.   2+ years of experience supporting Post Market Surveillance, Medical Device Reporting (MDR), and Product Vigilance activities.   Remote Workplace:   Your location wil