Sr Client Service Associate

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com . Our Falls Church, VA office (we are located in the Falls Church/Tyson's Corner area!) is looking for a highly motivated Sr Client Service Associate ! The Sr Client Service Associate serves as a key liaison between clients, advisors, and internal/external partners, ensuring a smooth, high-quality client experience while supporting the day-to-day operational needs of the office. This role blends client service, new account onboarding, account maintenance, document management, and team operational support. The ideal candidate combines high-touch client service with strong operational execution. They are comfortable handling sensitive financial paperwork, keeping processes organized, and ensuring nothing falls through the cracks. They bring professionalism, confidence interacting and directing an advisory team, sound judgment, and a service-oriented approach, while also contributing to team efficiency and a positive office culture.  This is an on-site position working in office 5 days/week. In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $80,000.00 , exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one. Primary Job Functions Client Onboarding & Account Administration  Manage prospect and new client onboarding, ensuring all paperwork, account setup, and related documentation are accurate and complete  Follow up on fund transfers and incoming assets from surrendering firms or custodians  Maintain Salesforce CRM records, electronic client files, and related tracking tools  Work with clients on account maintenance activities, such as beneficiary updates, and standing instructions  Client Service & Relationship Support  Serve as the point of contact for clients, helping clarify requests and coordinating next steps with advisors   Prepare and process client transactions such as deposits, withdrawals, transfers, and RMDs  Assist with client communications and ongoing service needs  Coordinate with external partners, including custodians, tax professionals, and vendors when needed  Document Management    Generate, submit, archive, retrieve, and track documents in accordance with firm processes  Manage document workflows, including imaging, logging, filing, mail support, and records maintenance  Operations & Office Support  Direct and support team operations and advisory team through process improvements, project work, and administrative coordination  Lead phone interactions, mail handling, office and breakroom supply management, and other office operations as needed  Manage data flow between systems and maintain accurate records across platforms  Lead and teach process updates and operational changes to the team  Education/Qualifications Bachelor’s degree preferred, or equivalent relevant experience  3+ years of experience in financial services, wealth management, client service, and operations support  Knowledge of all basic account types and registrations as well as HSA, 529, Trusts  Strong to expert level understanding of financial account administration, client service processes, and operational workflows  Experience with Salesforce, Orion, Emoney, Microsoft Office tools, Schwab Advisor Center, and Fidelity Wealthscape platforms  Strong attention to detail, organization, and follow-through  Friendly, outgoing, and a positive attitude with the ability to work with all levels of staff and management Excellent verbal and written communication skills with exceptional professionalism in client and advisor interactions Ability to prioritize effectively, meet deadlines, and remain flexible under pressure  Collaborative team player with a client-first mindset and strong problem-solving skills  Experience implementing AI strategy or an interest in utilizing AI to implement operational efficiencies WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $51,450.00 to $84,000.00. However, the base salary range bolded above ( $ 75,000.00 to $80,000.00 ) is what we expect to pay as a starting range for this position. #LI-ONSITE #LI-MR1 Comprehensive Benefits Offerings Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities: Training and professional development Medical, dental and vision coverage (Available to full-time employees and their families) Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses Life and AD&D insurance – employer paid and voluntary options Sh