Sr. Client Director

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate. WHO WE ARE Tealium is the trusted leader in real-time Customer Data Platforms (CDP) , helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies . By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale. More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale. Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.   With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include: A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms  2025 TrustRadius Award Winner: Buyer’s Choice 2024 Invoca Partner Collaboration Award 2024 G2 Leader in Tag Management & Enterprise Data Governance Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024) Named on Destination CRM’s 2024 Top 100 Technologies List for Sales Named on the 2024 Best and Brightest in the Nation list BuiltIn’s 2024 Best Place to Work WHAT WE ARE LOOKING FOR Tealium is seeking a results-driven Sr. Client Director to own the commercial strategy, retention, and growth of a portfolio of high-value enterprise customers. This is a sales-focused account management role responsible for protecting and expanding recurring revenue, developing expansion pipeline, and increasing Tealium’s strategic footprint across assigned accounts. As the commercial owner of each account, you will develop and execute strategic account plans that align Tealium’s capabilities with customers’ most important business initiatives. You will identify and create new revenue opportunities, lead renewal and expansion strategies, drive product adoption that supports future growth, and proactively manage risks that could impact retention or revenue. Success will be measured by your ability to deliver against renewal, expansion, NRR, and account growth targets. The ideal candidate brings a strong enterprise sales mentality to account management. You have a proven ability to uncover opportunities within complex organizations, build and maintain expansion pipeline, navigate sophisticated buying processes, and develop multi-threaded relationships from practitioners through executive leadership. You are comfortable leading commercial negotiations, creating compelling business cases, and connecting customer priorities to measurable outcomes that drive additional investment in Tealium. You will partner closely with Solutions Consulting, Professional Services, Support, Product, and other internal teams, while maintaining clear ownership of the commercial relationship and account growth strategy. You will use customer data, account intelligence, and AI-enabled workflows to identify whitespace, prioritize opportunities, improve forecast accuracy, mitigate churn and downsell risk, and continuously expand Tealium’s value within each customer. This is a remote U.S. role supporting customers across the Western United States. Candidates based in the Western U.S. are strongly preferred to support alignment with customer time zones and facilitate travel throughout the region based on customer and business needs. YOUR DAY TO DAY Own the commercial strategy and account plan for a portfolio of enterprise customers, with accountability for retention, expansion, and overall account growth. Build and maintain a healthy expansion pipeline by identifying whitespace, uncovering new business initiatives and use cases, and proactively creating opportunities across the Tealium platform. Develop and maintain multi-threaded relationships across customer organizations, building strong partnerships with key stakeholders, economic buyers, and executive decision-makers. Lead renewal and expansion strategies from opportunity identification through negotiation and contract execution, with a focus on protecting recurring revenue and growing customer investment in Tealium. Build compelling business cases and expansion proposals that connect customer priorities and business outcomes to Tealium’s capabilities, demonstrating measurable value and ROI. Partner with Solutions Consulting, Professional Services, Support, Product, and Marketing to drive successful customer outcomes, accelerate adoption, and identify opportunities for additional growth. Leverage product usage, customer health signals, account intelligence, and AI-enabled tools to identify whitespace, prioritize opportunities, mitigate churn and downsell risk, and inform account strategy. Maintain disciplined pipeline management and forecasting, providing accurate visibility into renewals, expansion opportunities, risks, next steps, and expected outcomes. Continuously identify opportunities to expand Tealium’s strategic footprint by introducing new products, capabilities, an