Sr Business and Information Analyst

Job Posting Title: Sr Business and Information Analyst Req ID: 10157559 Job Description: Disney Experiences Technology is seeking a Sr   Business   & Information   Analyst to support two critical functions across our parks and commerce technology ecosystem: Launch Readiness and Continual Service Improvement.   This role is designed to provide leadership and execution capacity across major launch planning, command center readiness,   Problem Management,   operational performance analysis, and availability improvement efforts. The ideal candidate brings a strong background in high-velocity theme park or hospitality environments, excels at turning operational data into action, and is equally comfortable leading structured improvement workstreams and supporting major day-of launch operations.   This position will play   an important role   in improving service performance, increasing launch readiness, and strengthening on-site   partnership   with Disneyland Resort (DLR) through boots-on-the-ground support in Anaheim.   What   You’ll   Do :   This role supports two teams critical to Site Operations success: Continual Service Improvement (CSI) and Launch Readiness.   Continuous Service Improvement   Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives   Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization   Analyze operational data, service trends, incident patterns, and KPI performance to   identify   opportunities to improve system health and overall organizational availability   Translate findings into actionable recommendations and help drive implementation through cross-functional alignment   Help design and build dashboards, reporting views, and executive-ready summaries that help teams   monitor   performance and prioritize action   Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement   Launch Readiness   Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings   Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs   Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning   Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events   Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time   Required Qualifications & Skills:   Minimum   5+ years of experience in a high-velocity theme park, hospitality, or other operations environment   Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management.   Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements   Experience with Lean, Six Sigma, and continuous improvement methodologies, including   facilitating   cross-functional brainstorming and synthesizing and prioritizing recommendations   Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings   Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms   Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments   Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences   Strong organizational skills and the ability to manage multiple initiatives simultaneously   Preferred Qualifications   Experience within Disney Experiences, Disney theme parks, or closely related hospitality and operations environments   Experience supporting technology operations for parks, commerce, point of sale, booking, or guest-facing systems   Experience   participating   in incident response, command center operations, or day-of launch leadership   Familiarity with service availability metrics, operational KPIs, and structured problem-solving techniques   Experience creating executive-level reporting and business cases for operational improvement investments   Required Education   Bachelor’s degree in a relevant field of study and/or equivalent work experience.   #DISNEYTECH   The hiring range for this position in Anaheim, CA is $97,500.00 to $130,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: DX Technology Job Posting Primary Business: US Parks Primary Job Posting Category: Business & Information Analysis Employment Type: Full time Primary City, State, Region, Postal Code: Anaheim, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2026-08-27