Sr. Analyst, Business Strategy & Operations

Job Description: Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.   To support strong partnership and team connection, this role follows a four day in office work model. Role Overview   The Sr. Analyst, Business Strategy & Operations will serve as the analytical and operational engine behind Cboe's global Market Data Administration organization - functioning as chief of staff and de facto business operator to senior global market data leadership. Reporting to the Head of Market Data Administration, this role owns the metrics, reporting frameworks, and operating cadence that the business runs on.  This is a builder's role. Market Data Administration sits at the intersection of contracts, entitlements, usage reporting, billing, and compliance across thousands of firms worldwide. The person in this seat will decide what gets measured, automate what shouldn't be manual, and turn a large volume of operational data into decisions leadership can act on.  We are looking for raw analytical horsepower paired with genuine business instinct. The ideal candidate is technical by training or by trade -  an engineer, data analyst, or similar - fluent with databases, exceptional in Excel, and motivated to grow into a skilled business operator rather than remain a pure analyst.   Experience in financial markets is a plus, not a prerequisite; we will teach the market data business to someone who brings the horsepower and the appetite.  The individual will be a self-starter who is intelligent, eager, personable, highly organized, and comfortable operating with ambiguity in a fast-paced, complex, and intellectually rewarding environment.  Location: Selected candidate must be willing to work a hybrid schedule in our Chicago office. Approximately 10% travel.  Your Responsibilities Will Be   Strategy & Execution   Serve as a thought partner to senior global market data leadership on strategic priorities, translating direction into executable plans with clear owners, milestones, and measures of success  Drive the operating cadence of the organization (planning cycles, business reviews, and leadership meetings) and hold the organization accountable to its commitments  Own business case development for headcount, tooling, and technology investments; build the model, defend the assumptions, and carry the decision through to implementation  Prepare analysis, memos, and executive-ready materials for senior leadership and cross-divisional stakeholders  Analytics, Reporting & Automation   Design and build the KPI and metrics framework for Market Data Administration: define what matters, source the data, and make the reporting trustworthy  Query operational data directly across databases and reporting platforms to answer questions no existing report answers  Build and maintain dashboards and recurring reporting that replace manual effort; identify automation opportunities and drive them to implementation  Develop financial and operational models covering capacity, workforce, revenue at risk, and scenario analysis  Operational Planning & Organizational Design   Lead operational planning, workforce analysis, and capacity modeling across a global team  Assess organizational structure and process against actual workload; recommend and implement changes that improve throughput and scalability  Document and standardize core processes, and establish controls and quality measures where none exist today  Cross-Functional Partnership & Process Optimization   Partner with Sales, Client Experience, Market Data Services, Product, Legal, Compliance, Finance, and Engineering to resolve complex issues that span team boundaries  Serve as an escalation point for operational issues that cross organizational lines, and provide thought leadership on operational excellence and scalability  Support technology adoption across the organization, including entitlements, usage reporting, billing, and administration platforms  The Ideal Candidate Has   5+ years of experience in business operations, strategy and operations, data analytics, consulting, engineering, or a comparable analytical role  BS in Engineering, Computer Science, Data Analytics, Mathematics, Economics, Finance, or a related quantitative discipline; MBA or other advanced degree strongly preferred  Advanced Excel skills: able to build models from scratch and work confidently with large datasets, pivot tables, Power Query, and complex formula logic. This is a real requirement, not a checkbox  Working fluency with databases and data structures; SQL experience is a significant plus  Proficiency with data analysis, reporting, and visualization tools such as Sigma, Power BI or Tableau  Demonstrated ability to bridge technical analysis and business decision-making; someone who can write the query and then explain what the business should do about the answer  Strong business acumen and a clear ambition to develop into a skilled business operator  Excellent written and verbal communication, including prior experience preparing written analysis and documents for senior audienc