Solutions Engineer - Agents & Automation

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.  Job Summary The Solutions Engineer – Agents & Automation is responsible for building and delivering enterprise agent solutions using Microsoft Copilot Studio, Microsoft Foundry, and Microsoft 365 Copilot Agent Builder. This role also supports agent governance and lifecycle management through Agent 365. This role focuses on hands-on implementation of declarative and prompt-based agents, custom-engine agents, and enterprise integrations, while helping customers establish governed, scalable environments for agent development and lifecycle management. Responsibilities include configuring Power Platform environment strategy, implementing zoned governance, developing agents across Microsoft Copilot Studio and Microsoft Foundry, and supporting secure agent operations across Power Platform and Azure. The role also includes Agent 365 onboarding activities such as configuring conditional access policies, enabling agent lifecycle workflows, and implementing key governance and security capabilities across the Microsoft 365 admin center, Microsoft Entra Agent ID, Microsoft Purview, and Microsoft Defender. The Solutions Engineer translates designs into production-ready solutions, drives consistent and secure delivery, and accelerates reuse through proven patterns. This is a hands-on role focused on applied AI and agent-based automation, helping organizations establish scalable, governed agent capabilities within SHI’s Microsoft Services practice. It sits at the intersection of AI innovation, human experience, and responsible AI enablement, offering the opportunity to shape how organizations build lasting capability with Microsoft agents while contributing to the evolution of SHI’s Microsoft Services practice. Role Description  Agent Architecture and Development Experience Act as the technical SME for workforce agent solution development across Copilot Studio and Microsoft Foundry, including first-party agents, declarative agents, and custom-engine agent development. Build and deploy custom-engine agents in Microsoft Foundry, including model selection, orchestration, grounding, evaluation, tool and function integration, and connectivity with Copilot Studio and enterprise systems. Demonstrate familiarity with the Microsoft IQ stack, including Work IQ, Foundry IQ, and Fabric IQ, and its role in enabling intelligent agent experiences, including knowledge, grounding, orchestration, evaluation, and integration patterns across Microsoft agent platforms. Guide SHI customers with hands-on agent solution delivery, custom DLP policies, environment and AI readiness assessment, use case identification, and governance of enterprise agent platforms. Lead agent governance implementation: environment readiness, Power Platform environment strategy, zoned governance, prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related services, using Power Platform Pipelines, Azure DevOps, and GitHub Actions where appropriate. Design and implement agent security and compliance controls as part of Agent 365 onboarding, using Microsoft Purview for labels, DLP, and eDiscovery; Microsoft Defender for threat visibility; and Microsoft Entra Agent ID for identity, conditional access, and least-privilege access. Establish enterprise agent governance with environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management for Copilot Studio agents and agent flows. Own the end-to-end implementation of agent solutions by translating business requirements into workflows, automations, integrations, and extensibility patterns across Copilot Studio, Microsoft Foundry, Azure AI Services, and Power Platform. Implement Power Platform governance and ALM capabilities, including managed environments, environment groups, DLP policies, pipeline configuration, approval workflows, Copilot Studio Kit setup, and administrator enablement. Define fit-for-purpose agent architectures that align platform capabilities, custom agent logic, integrations, orchestration patterns, and automation workflows to customer requirements. Implement secure and governed agent environments, including identity, data access, compliance, monitoring, and lifecycle management using Microsoft security and governance services. Guide teams on agent design, governance, evaluation, observability, audit readiness, and operational best practices, including analytics, feedback loops, and continuous improvement. Develop and maintain reusable technical assets, including reference architectures, design patterns, solution templates, and implementation guides for Copilot and agent services. Help customers evaluate and adopt emerging Microsoft’s Frontier agent capabilities, including prebuilt Microsoft agents, Microsoft Foundry features, Copilot Studio capabilities, and new Agent 365 platform services. Apply FinOps practices for agents and AI workloads, including Copilot Credit planning, cost-benefit analysis, usage forecasting, model selection, consumption monitoring, and cost optimization across Copilot Studio, Microsoft Foundry, and related Microsoft AI services.