Solution Engineer

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture. Solution Engineer – Operational Risk Management (ORM) Job Brief A Solution Engineer understands how enterprise software and technology can be leveraged to solve complex operational, safety, compliance, and risk management challenges. This role is a member of the Solution Engineering team and serves as a trusted advisor to customers throughout the customer lifecycle. The Solution Engineer is not directly responsible for selling software but plays a critical role in supporting revenue growth by helping customers understand, evaluate, justify, and successfully adopt Sphera solutions. The position combines technical expertise, industry knowledge, solution consulting, and business acumen to help organisations improve operational performance, strengthen compliance, reduce risk, and achieve measurable business outcomes. The successful candidate will be the subject matter expert for Sphera Control of Work (CoW) solutions and will also support broader Operational Risk Management initiatives including Advanced Risk Assessment (ARA), Process Safety and Master Data Management (MDM). Customer Discovery & Value Consulting Meet with prospective and existing customers to understand business objectives, operational challenges and strategic initiatives. Conduct discovery workshops, solution reviews, requirements gathering sessions and value assessments. Help customers identify business pain points and map them to Sphera solutions. Assist customers in building internal business cases and justifying investments through quantifiable value propositions. Advise organisations on industry best practices and digital transformation strategies relating to Operational Risk Management. Build trusted relationships with key stakeholders and become a strategic advisor throughout the customer lifecycle. Support customers from evaluation through implementation, adoption and expansion. Solution Consulting & Subject Matter Expertise Act as the primary subject matter expert for Sphera Control of Work solutions. Provide expertise across Permit to Work, Control of Work, Isolation Management, SIMOPS, Process Safety Management, Operational Risk Management, Barrier Management, Emergency Response, Risk Assessment, MRO and Master Data Management. Stay informed on regulatory, operational and technology trends impacting target industries. Recommend practical business and technology solutions that improve operational safety, compliance and risk management outcomes. Demonstrations & Technical Pre-Sales Deliver compelling software demonstrations tailored to customer business requirements. Conduct technical presentations, executive briefings, workshops and proof-of-concept engagements. Clearly communicate technical capabilities, business value and return on investment. Support Account Executives, Regional Sales Managers and leadership teams throughout the sales cycle. Translate customer requirements into practical and scalable solution architectures. Facilitate discussions with stakeholders ranging from frontline users to executive leadership. Sales Strategy & Opportunity Support Collaborate with Account Executives to develop opportunity strategies and account plans. Support pipeline growth and sales planning initiatives. Apply value-selling and consultative-selling methodologies. Identify cross-sell and expansion opportunities within existing customers. Maintain accurate opportunity and customer activity information within Salesforce CRM. RFP, RFI, RFQ & Tender Management Lead and coordinate customer tender responses including RFPs, RFIs, RFQs and procurement submissions. Develop technical, functional, commercial and value-focused proposal content. Collaborate with Product Management, Sales, Customer Success and Professional Services teams to prepare winning responses. Participate in proposal presentations, demonstrations and solution defence activities. Customer Success & Delivery Support Support implementation planning and project kick-off activities. Assist with configuration, testing, validation and deployment where required. Deliver customer training and knowledge-transfer sessions. Support customer adoption, value realisation and continuous improvement programs. Identify opportunities for service expansion and broader platform adoption. Product Management & Innovation Work directly with Product Management to provide customer and market feedback. Advocate for customer requirements and product enhancements. Support validation of new product functionality and solution innovations. Contribute to continuous improvement programs across the business. Thought Leadership & Marketing Support Represent Sphera as a subject matter expert internally and externally. Support webinars, customer forums, industry conferences and trade events. Participate in white papers, articles, case studies and industry publications. Promote best prac