Solution Developer II - Automation & Innovation Management

Overview What you can expect!  Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an  authentic experience! Reporting to the Supervisor, Automation & Innovation Management, the Solution Developer II - Automation & Innovation Management is an experienced, highly autonomous individual contributor responsible for independently identifying, designing, and developing automation solutions that improve efficiency, accuracy, and operational performance across the organization. This role evaluates workflows for optimization opportunities, delivers end to end automation with minimal oversight, and contributes to maturing the COE’s development standards, reusable components, and governance practices. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Additional Benefits Perks IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more. Competitive salary State of the art fitness center on-site Medical Insurance with Dental and Vision Life, short-term, and long-term disability options Career advancement opportunities and professional development Wellness programs that promote a healthy work-life balance Flexible Spending Account – Health Care/Childcare CalPERS retirement 457(b) option with a contribution match Paid life insurance for employees Pet care insurance Key Responsibilities Analyze complex business processes and design scalable automated workflows using low code/no code tools and RPA platforms. Integrate automated workflows with internal systems using APIs, scripting, and programming logic, including implementing integrations and automation logic written in Python or JavaScript. Design, build, test, and deploy automation solutions ensuring solutions are reliable, maintainable, and aligned with business requirements. Improve existing workflows by identifying optimization opportunities and implementing enhancements Contribute to team standards and best practices for automation development, documentation, version control, testing, and deployment. Troubleshoot complex workflow failures, exceptions, and data issues across multiple systems or departments. Support AI and ML use cases, including chatbot workflows, retrieval-augmented generation (RAG), and evaluate model performance metrics. Collaborate with business partners, analysts, QA, and IT to ensure solutions meet functional, security, and quality expectations. Evaluate data sources and design effective data models or data transformations needed to support automation solutions. Support and guide Level I developers by reviewing solutions, sharing patterns, and helping establish development norms. Use version control (Git/DevOps) to manage code, contribute reusable components, and support team-level knowledge sharing. Prepare clear, detailed technical and process documentation, including requirements, design notes, and error-handling procedures. Research automation tools, industry trends, and emerging practices to recommend improvements or new solution approaches. Perform any other duties as required to ensure Health Plan operations and department business needs are successful. Qualifications Education & Requirements  A minimum of four (4) years of information systems experience required Four (4) years of experience of successful track record with: Researching, designing, implementing, and managing RPA and automation projects Leading efforts to test, validate, and evaluate new automation programs or enhancements Identifying opportunities to improve existing automations and developing modifications that increase efficiency and reliability Writing and implementing efficient automation logic or scripts using languages such as Python or JavaScript Building system integrations using REST APIs, web services, or application connectors to automate cross‑system workflows Implementing and optimizing advanced conversational AI solutions, including designing retrieval augmented generation (RAG) pipelines and building enterprise grade chatbot workflows that integrate with automated processes Applying machine learning techniques within automation solutions, including evaluating model performance, integrating ML components into workflows, and enhancing automation reliability through data driven models Designing and developing automation solutions using tools such as Power Automate, UiPath, Blue Prism, Automation Anywhere, or Ushur Conducting automation assessments to identify high‑value use cases and determine appropriate solution approaches Optimizing processes and workflows to enhance automation feasibility and operational impact Leading components of automation efforts; discovery, design, development, testing, and deployment, as an advanced individual contributor Bachelor’s degree in computer science, data science, machine learning, or relevant technical field from an accredited institution required In lieu of the required degree, a minimum of an Associate’s Degree and two (2) years of additional relevant work experience is required for this position This experience is in addition to the minimum years listed in the Experience Requirements above Data Engineering, Automation, or other related industry certifications preferred Key Qualifications Advanced knowledge and strong understanding of: Advanced knowledge of enterprise RPA platforms (e.g., Power Automate, UiPath, Automation Anywhere), including their capabilities, architecture, and role in automation strategy In-depth understanding of low code/no code development tools and how they are applied to automate and streamline business processes Underst