Software Support Specialist

Core responsibilities of the position include, but are not limited to, the following:   Technical phone   support to customers    Documentation of all customer communication through internal ticketing system, Team Support.   Diagnosing software issu es   and b ugs,   p e rforming a ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.    Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications    Learning, understanding,   imp lementi ng   and training on a variety of software applications    Identification and communication of   additional   r evenue streams/opportunities    Providing regular and timely status reports and progress of assi gned wor k to the Manager of Support Services   Essential Qualifications:    The desired candidate m ust poss ess a high level of initiative, a ptitude   and   energy   in   order to   succeed in a fast-paced environment. We also   desire   several of the following attributes:   1-2 years c ustomer   service experience in a technical environment   required   Experience working within or as a vendor f or local   government tax appraisal, assessment and collection groups a plus   Familiarity with using CRM Platforms to document all customer communication   History of use with Microsoft 365, Teams, and VOIP systems preferred   Demonstrated ability to leverage AI-assisted tools to improve research, docum entatio n, troubleshooting, and overall productivity.   Ability to identify customer business challenges and communicate opportunities for p rocess impr ovement, automation, or AI-driven solutions.   Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.   Ability to   analyze   custo mer   workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.   Strong organizational skill s wit h the ability to prioritize competing demands while maintaining attention to detail.   Commitment to continuous learning and adoption of emerging technologies and best practices.   Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.   Salary range: $65,000 - $75,000 USD per year.