SMART Hands - Systems Integration Advisor

Req ID:   389728   NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SMART Hands - Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Description – Smart Hands Support Engineer (Datacenter Operations)  Position Title  Smart Hands Support Engineer – Datacenter Operations  Role Summary  We are looking for an experienced Smart Hands Support Engineer with strong  exposure to physical datacenter operations, hands-on infrastructure support, and  transition coordination. The ideal candidate should have practical experience working  across datacenter environments, server rooms, and remote site locations, and  should be capable of supporting both day-to-day physical infrastructure activities  and transition-related information gathering from incumbent teams across all sites  and datacenters.  This role requires someone who is comfortable in a field/onsite support model, has  strong understanding of rack-and-stack activities, cabling, hardware handling,  inventory validation, asset verification, and remote hands support, and can also  assist in documenting existing site infrastructure, operational processes,  dependencies, and handover details as part of a transition or takeover program.  Key Responsibilities  Datacenter Smart Hands Support  • Provide onsite Smart Hands support for physical datacenter and site  infrastructure activities.  • Perform rack and stack of servers, storage, network, and related hardware  components.  • Handle cabling, patching, labeling, hardware installation, de-installation,  and relocation activities.  • Support power cycling, device reboot, physical health checks, and LED /  console-based diagnostics.  • Assist in hardware replacement activities such as disks, memory, power  supplies, NICs, and other field-replaceable units.  • Coordinate with remote engineering teams for troubleshooting and execution of  physical tasks inside the datacenter.  • Support hands and eyes activities for network, server, storage, and backup  infrastructure.  Sensitivity Label: General  Site and Datacenter Information Gathering  • Work closely with the incumbent team to gather and validate detailed  information for all sites, server rooms, and datacenters in scope.  • Capture details related to:   o Site and datacenter locations  o Rack layouts and floor plans  o Device inventory and asset details  o Power connections and redundancy details  o Network patching and cabling information  o ISP / WAN / LAN connectivity details  o Access procedures and security requirements  o Existing operational processes and support contacts  o Hardware lifecycle and warranty information  • Assist in building a site-wise/datacenter-wise inventory and transition  repository.  • Verify physical assets against available documentation and identify mismatches,  gaps, and risks.  • Support collection of information required for transition, KT, operational  readiness, and support planning.  Transition & Incumbent Coordination  • Participate in transition workshops, site surveys, and incumbent handover  sessions.  • Document current-state infrastructure and operational procedures from the  incumbent team.  • Work with tower leads and service delivery teams to ensure all physical site  information is collected accurately.  • Highlight risks, missing data, unsupported hardware, access gaps, and  operational dependencies during takeover.  • Support due diligence and discovery activities for new sites and datacenter  onboarding.  Operations & Governance  Sensitivity Label: General  • Maintain accurate records for assets, cabling, rack positioning, hardware  movement, site readiness, and access controls.  • Ensure all work is performed in line with datacenter safety, security, and  change management procedures.  • Support incident, service request, IMACD (Install, Move, Add, Change, Dispose),  and break-fix activities.  • Coordinate with OEM / vendor engineers for onsite hardware support and escort  assistance if required.  • Create and maintain site documentation, checklists, SOPs, handover notes,  and audit-ready records.  Required Skills & Experience  Mandatory Skills  • Hands-on experience in physical datacenter / site support / Smart Hands  operations  • Strong understanding of:   o Rack and stack operations  o Structured cabling and patching  o Server, network, and storage hardware handling  o Inventory and asset verification  o Onsite troubleshooting and remote hands support  • Experience working in datacenter environments, server rooms, and  enterprise sites  • Ability to gather, validate, and document infrastructure details from incumbent  teams  • Familiarity with hardware labeling, rack elevation documentation, and  physical asset management  • Basic understanding of network devices, servers, storage systems,  UPS/power layouts, and connectivity  • Knowledge of datacenter access, safety, security, and change procedures  Sensitivity Label: General  • Good communication skills for coordinating with remote teams, vendors, and  customer stakeholders  • Ability to travel to sites/datacenters as required  Preferred Skills  • Experience in transition / takeover projects  • Exposure to CMDB, asset management tools, ticketing tools, and  documentation repositories  • Basic knowledge of Windows/Linux server hardware environments  • Familiarity with OEM hardware such as Dell, HPE, Cisco, Lenovo, NetApp,  EMC, etc.  • Understanding of ITIL-based support processes  • Experience in site surveys, floor validation, and infrastructure audits  Experience Required  • 3+ to 7+ years of relevant experience in Smart Hands / Datacenter Support /  Field Infrastructure Support  • Experience in handling multiple sites or distributed datacenter environments  • Prior exposure to knowledge transition, incumbent handove