Shipping Supervisor- E-Commerce Fulfillment

Our Story Powering fast, reliable fulfillment for Adorama, Scuba.com and SunnySports, the shipping warehouse is the backbone of our e-commerce business. Distributing from two warehouses, we ensure that creators, adventurers, and enthusiasts alike get the gear they need—accurately and on time.   Whether it’s camera equipment, dive gear, or outdoor essentials, our warehouse teams handle every step of the process with precision, care, and a deep commitment to the customer experience. We don’t just ship products—we help deliver moments of inspiration, exploration, and creativity.   We’re a team that takes pride in doing things right—working together to ensure every package that leaves our warehouses reflects the quality, reliability, and service our customers expect from each of our brands.   Our Leadership Principles Growth Mindset: We set high standards, embrace failure, and are open to change. Be Customer-Centered:  We focus on the end-to-end customer experience. Take Ownership & Dig Deeper:  We are proactive, use data, and avoid shortcuts. Think Like a Start-Up:  We move fast, stay flexible, and celebrate every win. Be Humble & Respectful:  We assume positive intent, listen actively, and support one another. Position Summary The Shipping Supervisor provides hands-on leadership for a fast-paced e-commerce shipping operation responsible for sorting, packing, processing, and loading customer orders and inventory transfers. This role is accountable for ensuring orders are packed accurately, protected appropriately, and shipped on time , while maintaining strong productivity, quality, safety, security, and process compliance. The Shipping Department operates multiple manual and automated packing processes, PTL sorting, Pick & Pack, parcel shipping, LTL, inventory transfers, and specialized ABS/TLC shipments. The department typically operates with 30–35 associates and may increase to approximately 45–50 during peak season . This position works alongside another Shipping Supervisor. Both supervisors are expected to understand and support the full Shipping operation, with primary and secondary areas of responsibility assigned as needed. Key Responsibilities Daily Execution & SLA Develop and execute the daily Shipping labor and production plan based on staffing, order mix, live volume, and carrier deadlines. Continuously monitor live order flow, workload, throughput, packing queues, and remaining orders throughout the day, adjusting the plan as volume fluctuates to ensure same-day orders received by the 4:30 PM cutoff are shipped within SLA. Identify bottlenecks early and move labor or adjust priorities before they impact customer SLAs or carrier cutoffs. Ensure sufficient productivity across all packing areas and take corrective action when performance falls below expectations. Coordinate closely with Picking and the Flow Lead to ensure picked volume reaches the correct Shipping process and sufficient product flow is maintained across packing areas. Escalate operational risks early and ensure shipping exceptions are resolved or communicated before end of day. Packing & Order Processing Oversee workflow, staffing, productivity, and quality across all packing processes, including Manual Pack, Cold Seal, CVP, Packsize, Pick & Pack/ships-in-own-box, PTL sorting for multi-item orders, LTL, and specialized shipments. Ensure associates follow established processes for scanning, packing, labeling, carton selection, product protection, and order verification. Monitor packing quality throughout the shift and coach associates immediately when standards are not being followed. Ensure the correct balance between productivity and packaging quality so orders are processed efficiently without compromising the customer experience. Shipping, Dock & Carrier Execution Ensure packages receive all required outbound scans before leaving the facility and are properly staged and loaded onto the correct carrier and service, including UPS Ground, UPS Air, Amazon Shipping, U.S. Mail, and LTL. Monitor carrier cutoff times and dock readiness, ensuring trailers are loaded properly and released according to schedule. Maintain strict security and carrier handoff controls, ensuring shipments are released only to the correct authorized carrier and all required verification and handoff procedures are followed before freight leaves the facility. Resolve unscanned packages, error labels, routing exceptions, and other shipping discrepancies. Maintain an organized dock and prevent packages from being left behind, incorrectly routed, or loaded onto the wrong carrier. Transfers & Specialized Shipments Oversee inventory transfers and shipments to Adorama Store and Salt Lake City, ensuring products are verified, properly packed, documented, and shipped to the correct location. Support ABS/TLC specialized pack-outs, which may include large, high-value, or multi-pallet orders requiring additional verification, protection, and attention to detail. Ensure specialized shipments receive the appropriate level of care based on product and customer requirements. Quality & Customer Experience The Shipping Supervisor is accountable for both productivity and quality . Ensure customers receive the correct products, properly packed and protected for carrier transportation. Maintain strong standards for scanning, labeling, carton selection, dunnage, packaging, and product handling. Monitor and reduce packing defects, incorrect scans, mis-shipments, damages, and routing errors. Review recurring defects, identify root causes, and implement corrective actions. Reinforce SOPs and process discipline even during high-volume periods. People Leadership Provide visible, hands-on floor leadership throughout the shift. Assign and adjust labor based on live workload, employee skills, and business priorities. Monitor individual and team productivity against est