Shift Supervisor - Ghost Kitchen

WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Positive Attitude Inclusion Social Ties Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).   If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. JOB SUMMARY – What it’s all about Position title: Shift Supervisor Reports to: Store Manager Location: West Adams As a Shift Supervisor at Joe & The Juice, you help keep the heartbeat of the store alive. You're not just leading the shift — you're leading the vibe. With a focus on smooth operations, strong delegation, and team support, you're there to keep the energy high, the standards sharp, and the guest experience top-notch. You’ll support the store management team in keeping the store running like a well-oiled machine while helping juicers grow and shine. KEY RESPONSIBILITIES – What you’ll do Daily Operations & Shift Leadership Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing order volume and operational needs, assigning tasks, and delivering feedback that keeps the team focused and energized Lead assigned shifts and ensure team members are positioned effectively across production, fulfillment, delivery, and catering responsibilities  Maintain awareness of order volume, ticket times, staffing, and workflow throughout the shift and adjust team deployment as business needs change Identify operational bottlenecks and take immediate action to maintain efficient production and fulfillment Complete opening, closing, shift-change, and other assigned operational procedures accurately and on time Communicate shift performance, operational challenges, maintenance concerns, staffing issues, and follow-up needs to the Store Manager and management team Order Execution & Delivery Performance  Champion an accuracy-first, delivery-first mindset across all kitchen operations Oversee order flow from production through staging and courier/customer handoff, ensuring orders are complete, accurate, properly packaged, and fulfilled on time Monitor order volume, ticket and fulfillment times, cancellations, order accuracy, and delivery-platform performance throughout the shift  Handle order-related feedback, platform complaints, and catering inquiries with a professional and guest-first approach Proactively identify and resolve issues impacting order accuracy, speed of service, food quality, delivery execution, or the overall guest experience Support the execution of catering orders, ensuring accuracy, presentation, packaging, and on-time readiness Ensure third-party delivery drivers and other pickup partners experience an organized and efficient handoff process Cleanliness, Food Safety & Standards  Supervise and delegate daily checklists using our task-monitoring system  Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly Ensure all team members consistently follow food safety, sanitation, hygiene, temperature-control, and workplace safety procedures Maintain company standards for food quality, portioning, preparation, packaging, presentation, and order staging Conduct required shift-level food safety and operational checks and immediately address any standards that are not being met Monitor equipment and facility conditions throughout the shift and promptly escalate maintenance or safety concerns Team Training & Development  Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation Help build a confident and capable crew through hands-on coaching and continuous feedback Set clear expectations at the beginning of each shift and maintain accountability throughout the day Recognize strong performance while providing immediate, constructive coaching when standards are not being met Support the Store Manager in onboarding, training, and developing new and existing team members  Lead by example and contribute to a positive, inclusive, high-energy team environment Sales & Performance Focus  Monitor delivery platform performance and commercial targets throughout the shift Track order volume, fulfillment rates, order accuracy, platform ratings, and other key operational KPIs and guide the team in driving performance across all delivery and catering channels Understand daily sales and operational targets and communicate them clearly to the team Identify opportunities during the shift to improve productivity, order capacity, fulfillment speed, and overall performance Support company initiatives, menu launches, promotions, catering opportunities, and other programs designed to drive sales and operational performance Inventory & Waste Support daily inventory controls, including receiving, product counts, stock rotation, storage, and organiza