Shift Leader

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary   The Shift Leader supervises shifts and/or work areas in the operation of   a Papa   John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.  Other responsibilities include the management of operations including the execution of all Company policies, procedures,   programs   and systems.  Ensure compliance with all federal,   state   and local laws and ethical business practices.    Duties and Responsibilities    Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.   Performs assigned   work station   duties such as making quality products, follows all product   preparations   procedures   and   maintains   established product holding times.    Consistently contributes to achieving the Company’s product goal.   Commits   to meeting the needs and expectations of the restaurant’s customers, minimizes customer   complaints   and responds appropriately to customer needs.   Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.     Exemplifies and   exhibits   the Core Values,   maintains   a positive attitude, works well with others and is flexible and adaptable to change .     Ensures adequate shift coverage for   restaurant . Provides immediate feedback and corrects problems when   identified . Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards,   follows   all policies and procedures related to shift management.    Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately   utilizing   the FOCUS System .    Execute cash management duties .    Assist   in the management of adequate inventory   levels   using the company’s systems and guidelines to minimize loss .     Education, Experience & Certifications    High School diploma or GED preferred    Serv-Safe/Local or State Food Service Certification preferred    Previous   restaurant shift lead experience preferred    Successful and stable employment history   Must be 18 years of age or older    Must be able to work long hours (32+ hours   generally required ), scheduled or unscheduled, which will include nights,     weekends, and as emergencies arise    Ability to successfully perform the job duties of all positions in the restaurant.   Functional Skills   Planning & Prioritization   Communicates Effectively   Process Improvement   Our Values   EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success   DO THE RIGHT THING - We are relentlessly focused on quality and integrity and   make   the right choices, even when   it's   difficult   PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first   INNOVATE TO WIN - We champion and challenge for a better way in all we do   HAVE FUN - We find joy, create meaningful   impact   and celebrate the journey together   Our Core Competencies   CUSTOMER CENTRIC - We   leverage   data and insights to craft   a customer   experience that builds relationships, cultivates trust, and delivers excellence   RESULTS DRIVEN – We focus on measurable outcomes by   remaining   optimistic, tenacious, and persistent even in the face of challenges   CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo   BIAS FOR ACTION - We courageously lead, drive towards decisions, and   maintain   agility to meet the demands of our dynamic industry   WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity   Papa Johns is an equal opportunity employer.   Papa Johns is a federal contractor that   participates   in the E-Verify program to confirm employment eligibility for each new team member. We also   comply with   all Right to Work requirements. Official   E-Verify   and   Right to Work   notices are available for applicants to review in both English and Spanish.   Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs:  E-Verify Poster (English)  -  Right to Work Poster (English)  -  E-Verify Poster (Spanish)  - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following  PDF . See  terms & conditions  for site use.