Service Superintendent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.   Title: Service Superintendent Location: Indianapolis, IN Role Overview The Service Superintendent is responsible for leading daily service operations and field workforce execution while ensuring exceptional service delivery, employee engagement, customer success, and financial performance. This role serves as a critical leadership position within the business and helps develop the next generation of operational leaders. Leadership Competencies Customer Focus Accountability Coaching & Development Operational Excellence Safety Leadership Communication Problem Solving Continuous Improvement Integrity Key Responsibilities Accountability Lead daily field service operations and technician workforce execution. Drive customer satisfaction, retention, and responsiveness. Manage labor productivity, route effectiveness, and workforce utilization. Support repair opportunity identification and profitable execution. Coach, develop, and retain high-performing employees. Ensure compliance with safety and operational standards. Monitor operational and financial performance metrics. Operations Leadership Optimize scheduling, resource deployment, and service coverage. Improve response times and service quality. Drive continuous improvement and operational discipline. Ensure customer commitments are consistently delivered. Customer Success Build strong customer relationships and trust. Resolve escalated service concerns professionally and promptly. Serve as an operational point of contact for key customers. Improve customer loyalty through excellent execution. Repair Growth & Execution Partner with sales teams to identify repair opportunities. Review repair pipeline activity and scheduling priorities. Ensure quality work is completed safely, on time, and profitably. Increase customer value through proactive recommendations. Talent Leadership Recruit, train, and develop team members. Provide coaching, mentoring, and performance feedback. Strengthen employee engagement and accountability. Build succession plans and future leaders. What Success Looks Like Improve customer retention and satisfaction. Increase technician productivity and efficiency. Reduce response times and service escalations. Improve repair execution performance. Strengthen team engagement and retention. Deliver measurable operational and financial improvement. Required Qualifications 5+ years of leadership experience in a service-oriented environment. Experience leading frontline employees or field-based teams. Strong customer relationship and problem-solving skills. Experience improving operational performance and team productivity. Excellent communication and organizational abilities. Preferred Qualifications Experience managing union and/or non-union teams. Background in field service or technical operations. Experience with workforce planning, scheduling, and resource management. Exposure to P&L, budgeting, or cost management responsibilities. What Success Looks Like Improve customer retention and satisfaction. Increase technician productivity and efficiency. Reduce response times and service escalations. Improve repair execution performance. Strengthen team engagement and retention. Deliver measurable operational and financial improvement. Ideal Candidate Profile Successful candidates typically come from service-intensive industries where they have led field personnel, delivered customer outcomes, managed schedules and labor productivity, and driven operational performance. HVAC Services Building Systems Facilities Management Industrial Services Fire & Life Safety Utilities Transportation Logistics Manufacturing Maintenance Equipment Rental Services Mechanical Contracting About KONE    At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance We hire individuals who value culture because we believe culture drives innovation  We value your authentic self. Collaborative, creative, and supportive work environment Passionate about safety, quality, and innovation  We care about the communities where we live and work.  Just some of our many benefits include:  Competitive salary   Flexible work schedule   Opportunities to learn and grow   401K Employer Match  401k Employer Non-elective Contribution   Well-being Program  Medical, Prescription, Dental and Vision Insurance  Digital Health Solutions & Telehealth  Health Savings Account (HSA)  Flexible Spending Accounts (FSAs)  Employee Family Assistance Program (EFAP)   Family & Medical Leave  Parental Leave  Leave to Care for a Domestic Partner  Paid Time Off & Holidays  Company Paid Life and AD&D Insurance  Supplemental Life and AD&D Insurance    Company Paid Short-term and Long-term Disability  Buy-Up Long-term Disability  Critical Illness Insurance  Hospital Indemnity & Accident Insurance  Identity Theft Protection  Legal Insurance  KONE Credit Union  Tuition Reimbursement  Commuter Benefits    Annual Base Pay Range: