Service & Experience Designer

The Role Accenture Song's Singapore   Design & Digital Products   practice works at the intersection of strategy, service design, interaction design, and   product   delivery. Our designers do not specialise narrowly: you will move between discovery and delivery, between policy and product, between enterprise platforms and citizen-facing services. You will work in multi-disciplinary consulting teams serving government, financial services, and enterprise clients , from across all other industries.   The   Design Consultant   role is for designers who can think like consultants without losing their craft. We hire across   three   career levels that share the same core expectations but differ in scope, autonomy, and influence.   What You Will Do  Across all   three   levels, Design Consultants are expected to do the following. Scope of ownership scales with   level .     Discovery and Design Research   Plan and execute user research: interviews, contextual inquiry, usability testing, service safaris   Translate research findings into insights, not just observations, and connect them to design decisions   Facilitate co-creation workshops with clients and end users across industries   Use AI tools to accelerate synthesis:   summarising   interview transcripts, clustering themes, and generating first-draft insights for team review   Problem Framing and Strategy   Define design briefs from ambiguous inputs and reframe problems when the original framing is wrong   Apply systems and strategic thinking to frame issues across micro-interactions and macro service ecosystems   Use   business design methods (business cases, opportunity sizing, KPIs, operating models) in service of design decisions   Use AI to rapidly explore problem framings, generate analogies across industries, and pressure-test proposed directions before committing   Interaction Design and Service Design   Design end-to-end user flows, information architectures, and interaction patterns across web, mobile, and enterprise platforms   Produce service blueprints, journey maps, and orchestration models that bridge frontstage experience and backstage operations   Work fluidly between low-fidelity concept sketches and high-fidelity interaction specs   Use AI-assisted prototyping tools to iterate interaction concepts faster and   validate   early with stakeholders   Visual   Design   Deliver client-ready visual design work: consistent spacing, typographic hierarchy,   colour , and   component   usage   Apply and extend design systems and   component   libraries with an eye for scalability   Use Figma AI features (Auto Layout,   component   suggestions, design-to-code) and generative tools to accelerate production without compromising quality   Client Delivery and Communication   Present your own work clearly in client reviews, design critiques, and steering committee sessions   Adapt your communication style to technical, business, and executive audiences   Anticipate risks, manage scope, and communicate timing expectations proactively   Use AI to prepare for workshops and client presentations: drafting agendas, generating stimulus material, and structuring narratives ahead of sessions   Collaboration and Craft   Work within multi-disciplinary project teams: strategists, technologists, business analysts, product owners   Give and receive rigorous design critiques without making them personal   Hold a point of view under pressure and choose your battles without losing the larger goal   Career Level Overview   At the entry level, you own your tasks, your quality, and your timelines. You execute with precision, flag blockers early, and approach each project as a participant who asks sharp questions and improves the process as you go.   At the   mid level , you own a workstream within a project. You connect your output to the broader project goal, contribute to client-facing moments, and begin to frame problems, propose directions, and earn client trust as a contributor.   At the senior level, you own the design quality of the entire project. You direct the workstream, manage the client relationship day-to-day, mentor junior designers, and shape scope as the driver who leads workshops and holds the client relationship. What We Value   We look for designers who produce work that is rational, intentional, and defensible — not just visually polished. You should be able to   analyse   a problem before proposing a solution, communicate your reasoning clearly to a mixed audience, and hold your position with confidence without losing the room. You are someone who is comfortable when the brief is incomplete, who takes feedback as information rather than criticism, and who understands that good design in a consulting context has to work for the business as much as it works for the user.   Strong-to-Haves   Experience in service design methods: journey mapping, service blueprinting, facilitation   Interaction design for enterprise or government platforms   Client-facing experience: presenting work, running workshops, handling stakeholder questions live   Familiarity with AI-assisted design workflows in Figma or adjacent tools   Background in consulting, agency, or in-house product teams with cross-functional delivery   Visual Design (Secondary, but   Required )   Visual design is not the primary expectation for this role. That said, you should be able to produce client-ready visual work independently. A strong visual design specialist who cannot hold a   discovery   conversation or articulate business rationale is not a fit.   Can apply and extend an existing design system, not just use it   Comfortable working with brand guidelines and adapting visual language to new contexts   Aware of current visual trends and knows when they apply, and when they do not   Entry Level: Portfolio bar   2+ years of design experie