Service Dispatcher

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Service Dispatcher - Stanley Access Technologies, Lakewood, CO Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.   Service Dispatcher   The Service Dispatcher is essential to our business and will be reporting to the Branch Manager .  Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations   What You Will Do:   Receive incoming telephone calls. Assess and dispatch service calls   Provide feedback to the call center for call loading improvements and customer concerns   Provide field team with parts support to help minimize return trips   Assist the field team with call overloads and direction   Prioritize and determine best available technician to complete job   Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems   Ensure proper communication with customer to gather all pertinent information for service call   Consistently follow-up with customer to ensure completion and satisfaction   Track all service calls and provide service call reporting and metrics to management   Maintain service call logs and service manuals   Perform monthly technician’s rides to better understand team support requirements and business needs   Promote the sale and implementation of service agreements to customers   Coordinate with National Accounts service dispatch   Provide administrative/back-up assistance to Service Supervisor   Performs duties and responsibilities as described in the quality system   Perform work according to the Field Operations Policy and Procedures Manual.   Perform other assignments as directed by manager in support of service operations   Work with Installation coordinator on manpower sharing opportunities to increase productivity   What You Need To Succeed:   A valid state driver’s license, without restrictions, is required for this position.   1+ year of customer service or dispatching experience   High School Diploma or GED   Additional Preferred Skills and Knowledge:   Asso ciate deg ree   2+ years of service management/call center/field service experience desirable   2+ years field service experience   Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)   Excellent written and verbal communication skills required   Self-motivated, requires minimal supervision.   Knowledge of security hardware industry required   Time management and organizational skills required .   Customer service orientated   Ability to handle multiple priorities   Proven knowledge of team development preferred   Ability to work in a deadline driven environment   Why Work for Us ?        Allegion is a Great Place to Grow your Career if:       You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it ”.      You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us .       You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work !        What You’ll Get from Us:       Health, dental and vision insurance coverage, helping you “be safe, be healthy ”.       A commitment to your future with a 401K plan, offering a 6% company match and no vesting period      Tuition Reimbursement       Generous Vacation and Sick Time      Employee Discounts through Perks at Work       Community involvement and opportunities to give back so you can “serve others, not yourself”     Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching          Compensation: $25- $29 an hour. This range is provided by Allegion. Your actual pay will be based on your skills and experience. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today !     Join our team of experts today and help us make tomorrow’s world a safer place !       Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item