Service Desk Analyst

Invictus Capital Partners is seeking an IT Service Desk Analyst  in our Washington DC office. This position will serve as the first point of contact for technical issues for internal and remote employees, be responsible for providing exceptional customer service while completing a variety of desktop and help desk support activities at corporate headquarters for all Verus Mortgage employees/ Invictus Capital Partners. Handles routine day-to-day problems regarding PC’s, hardware, software, and network/ZTNA issues. The IT Service Desk Analyst will require strong hardware, software, customer service and interpersonal skills. Very strong problem-solving skills will be essential, along with desktop operating systems, application support and network (Active Directory) experience. The position requires a self-motivated, detail-oriented, collaborative team player who will respond to incoming service requests from users in a prompt and courteous manner. This is a fully onsite role based in Washington, DC, with standard business hours of 8:00 AM – 5:00 PM, Monday through Friday.