Server Operations Lead

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Accountability, Federal Compliance, Operational Procedures Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Seize your opportunity to make a personal impact as a SERVER OPERATIONS LEAD supporting the Department of Veteran Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a SERVER OPERATIONS LEAD supporting the Department of Veteran Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program. HOW A SERVER OPERATIONS LEAD WILL MAKE AN IMPACT . As the Server Operations Lead, you will oversee accessibility compliance across VA’s server environments—ensuring all system interfaces, documentation, and administrative workflows meet Section 508, WCAG 2.0 AA, and federal ICT requirements. You will lead governance and validation activities for server tools, dashboards, configuration documentation, and operational procedures, ensuring compatibility with assistive technologies and alignment with VA accessibility standards. You will work closely with engineers, hosting teams, developers, security teams, and VA stakeholders to improve accessibility, strengthen operational consistency, and reduce compliance risk. You will manage accessibility testing cycles, documentation conformity, compliance dashboards, and recurring reporting. You will refine workflows, improve documentation structure, streamline accessibility checks, and embed ICT requirements into daily hosting and server lifecycle operations. You will also coordinate across service lines to ensure server operations remain aligned, efficient, and fully compliant. You will partner directly with VA leadership and accessibility program offices to deliver compliance reviews, reports, and recommendations. Your communication practices will reinforce transparency, alignment, and stakeholder confidence. You will drive continuous improvement across server operations by identifying accessibility gaps, updating SOPs, enhancing controls, supporting automation, modernizing documentation, and strengthening enterprise accessibility practices—ensuring VA’s server environments remain inclusive, reliable, and continuously advancing. What You’ll Need to Succeed Bachelor’s degree or equivalent and 5 years of experience • Experience leading server operations, infrastructure processes, or compliance activities in enterprise IT environments • Demonstrated expertise in accessibility compliance, Section 508, WCAG 2.0 AA, or federal ICT standards • Strong understanding of ITSM, service delivery, hosting operations, and enterprise‑class process governance • Ability to evaluate server documentation, interfaces, workflows, and system outputs for accessibility, completeness, and accuracy • Experience developing compliance plans, audit artifacts, dashboards, and corrective‑action processes • Excellent written, analytical, and stakeholder communication skills • Ability to collaborate across platform engineering, operations, and federal organizations Desired Qualifications • Experience supporting VA, federal agencies, or regulated environments • Section 508 Trusted Tester certification, ITILv4, Six Sigma, or similar credentials • Familiarity with VA Section 508 requirements, accessibility testing tools, and federal compliance frameworks • Experience with enterprise reporting tools, accessibility audits, and performance analytics Security Clearance • Must be able to obtain a Public Trust clearance Location: Austin, TX or Remote No visa sponsorship is available for this position GDIT IS YOUR PLACE: • AI‑enabled professional growth tools • Leadership development and internal mobility programs • Competitive pay, benefits, and 401(k) match • Mission‑focused culture supporting Veterans • Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and