Server - FireLake Grill House & Cocktail Bar

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ®  has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ®  to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ®  loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit  www.choicehotels.com .  The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of the AM Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner     FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented Server . Hourly Wage: $11.41 Benefits When You Make It Your Choice :   Employee discounts on thousands of hotels    Enjoy a complimentary meal in the associate cafeteria during your shift    Free Parking   Paid Sick Time (MN Earned Sick and Safe Time)   Hourly (Full Time):   1st of the month following 30 days of service:   Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!   Employer paid Accident insurance and HSA contribution   401(k) Retirement Plan   Employee Assistance Program   90 Days:   Paid Vacation Time   8 Paid Holidays   Paid Bereavement   1 Year:   Paid Floating Holidays  FireLake Grill House and Cocktail Bar f eatures regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker.  Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program. Key Responsibilities   Provides food and beverage service to guests in the restaurant :   Provides guest with overview of menu choices   Takes guest’s order – provides explanation of menu as appropriate   Prepares order for presentation to guest   Replenishes water   Makes and pours coffee for the customers   Clears tables throughout the dining experience using proper methods for removing  dishes , glassware and silverware   Cleans tables, chairs and floor area   Resets table quickly   Polishes silver and folds linens   Assists service team as necessary to meet and exceed the guests’ expectations   Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate   Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations   Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service   Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems   Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis   Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction   Performs other duties required to provide the service brand behavior and genuine hospitality   Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest    Requirements/Skills   Minimum one year restaurant serving experience, preferably in an upscale high volume environment   Must meet minimum age to serve alcohol based on applicable state law   Knowledge of local, state and federal liquor laws and regulations   Thorough understanding of safe and perceptive service   Excellent customer service and verbal communication skills   Ability to do basic math and handle cash   Ability to work with Point of Sale systems   Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time   Able to work a flexible schedule, including weekends and holidays   Physical Demands Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally Ability to maneuver up to 150 pounds, occasionally, for short periods of time Able to set up and take down tables, chairs, stages and other banquet meeting fixtures Ability to push and pull carts weighing up to 200 lbs, occasionally Ability to stand for extended periods of time, constantly Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, rac