Senior Technical Manager

About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online. Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world. At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.  Respect: Engage one another with collegiality, empathy, and kindness, always. Inclusivity: Ensure that all are and feel welcome and valued. Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission. Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity. Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.  GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES   The Senior Technical Manager, Production Operations is a senior operational leader within Audio Visual & Media Services (AVMS), responsible for overseeing museum-wide event production operations, production staffing strategy, technical standards, and workforce coordination.   This position leads the planning, staffing, and execution of the AVMS portfolio across hundreds of events annually at The Metropolitan Museum of Art, including Met Live Arts performances, lectures, symposia, educational programs, donor events, Board of Trustees meetings, screenings, institutional meetings, and special events .   Working closely with AVMS leadership, Technical Managers, union technicians, museum stakeholders, and external vendors, the Senior Technical Manager ensures that AVMS operates through documented systems, consistent standards, and sustainable staffing models while maintaining compliance with Museum policies, labor agreements, and safety requirements.   PRIMARY RESPONSIBILITIES & DUTIES   Lead assigned production portfolios including Met Live Arts, M usical I nstruments, film screenings, high-profile initiatives, and other museum-wide productions, serving as the senior technical authority from planning through post-event reconciliation.   Provide technical leadership and oversight for complex productions, including audio, video, projection, lighting, livestreaming, networking, show control, and presentation technologies   E valuate and approve technical designs, system configurations, signal flows, equipment deployment, and production approaches.   Oversee production operations and execution, ensuring appropriate staffing , technical planning, documentation, run-of-show development, risk management, troubleshooting, and adherence to AVMS standards and museum best practices.   Provide operational leadership and escalation support to Technical Managers and production teams, resolving complex technical, staffing, stakeholder , and service-delivery challenges while ensuring successful outcomes for high-profile and high-risk events.   Lead workforce and staffing management for assigned portfolios, including staffing strategy, scheduling, hiring, onboarding, training, payroll review, performance management, workload balancing, and effective use of Outlook, Lasso, Artifax , Workday, and related operational systems.   Ensure labor, HR, and regulatory compliance by applying Collective Bargaining Agreements, organizational policies, and HR procedures , partnering with HR as necessary   Oversee operational systems, documentation, and controls, ensuring event records, staffing information, production documentation, metrics, and reporting are complete and accurate   Manage financial and administrative operations including procurement, vendor relationships, event expenses, quotes, invoices, budgets, etc. while providing operational input into equipment lifecycle planning, capital projects, technology roadmaps, and infrastructure modernization.   Drive technical and operational improvement by identifying opportunities to enhance AV infrastructure, production workflows, staffing models, equipment standards, and service delivery   Build strong cross-functional partnerships and stakeholder relationships with Audience Engagement, Education, Met Live Arts, Curatorial, Special Events, Security, Facilities and more as needed.   REQUIREMENTS & QUALIFICATIONS   8-10+ years of progressively responsible experience in live event production, performing arts production, audiovisual services, museum operations, or related fields.   3-5 years of supervisory or management experience.   Expert knowledge of professional audio, video, projection, lighting, livestreaming, presentation, and event-production technologies, including troubleshooting, system integration, signal flow, and live-event operations.   Demonstrated experience leading technical teams and managing complex production operations.   Experience working within unionized environments and collective bargaining frameworks.   Experience with event scheduling, resource planning, and workforce management.   Strong organizational and operational planning skills .   Excellent written and verbal communication skills.   Ability to manage multiple high-priority projects simultaneously.   Availability for frequent evening and weekend work as operational needs require.   Experience in museums, performing arts organizations, cultural institutions, or higher education preferred   Experience with Artifax, Lasso, Workday, Microsoft 365,