Senior Systems Engineer

Overview Senior Systems Engineer Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!   Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.  Chenega Agile Real-Time Solutions (CARS) is seeking an Senior Systems Engineer  who will lead the standup, supervision, and daily operational execution of a dedicated 2-FTE Operations Team supporting the PGG Special Access Program / Controlled Access Program (SAP/CAP) IT footprint. This role eliminates mission partner hesitancy and prevents mission degradation by delivering continuous fault/performance monitoring, rapid incident remediation, root cause analysis (RCA), and architecture integration across UNIX/Windows infrastructure. Responsibilities Supervise and mentor operations personnel supporting a SAP/CAP IT environment, establishing standard operating procedures (SOPs), shift coverage, and escalation workflows. Serve as the primary operational point of contact across customer, contract, and vendor meetings. Execute continuous fault/performance monitoring and proactive event management across the customer footprint using Enterprise Management (EM) standard tools to ensure high availability during training exercises and live missions. Lead rapid incident triage, track and report system outages/Discrepancy Reports (DRs), and author post-incident Root Cause Analysis (RCA) and After-Action Reports (AARs). Maintain, monitor, and optimize customer network and infrastructure systems, including routers, switches, bridges, Storage Area Networks (SAN), and security appliances across UNIX and Windows environments. Architect, coordinate, and implement technical integrations between EM monitoring tools, incident ticketing platforms, and automated email alerting pipelines. Provide technical analysis and coordinate engineering recommendations to adapt network and system architecture for enhanced EM integration and overall performance. Manage hardware and software asset baselines while collaborating with cybersecurity and engineering teams to preserve configuration integrity. Perform other mission-related operational duties as assigned. Supervisory Responsibilities Other duties as assigned Qualifications Bachelor's Degree and 8+ years relevant experience OR Associate’s degree and 10+ years relevant experience OR High school diploma or GED equivalent with 8+ years relevant experience Operational experience with ServiceNow Experience in the Intelligence Community DoD 8140 (formerly 8570.01-M), IAT Level I Security+ CE (within 6 months) TS/SCI Clearance Successfully pass background and drug screening Preferred Qualifications: Master’s Degree Active Security + CE certification Knowledge, Skills and Abilities: Ability to obtain CI Poly Clearance Ability to help support “Special Projects” as identified by Government Customer. Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it How you’ll grow    At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.   We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.   Benefits    At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.   Learn more about what working at Chenega MIOS can mean for you.   Chenega MIOS’s culture    Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.   Corporate citizenship    Chenega MIOS is led by a purpose to make an impact that matter