Senior Store Professional

Summary   The Senior Store Pro   is responsible for   delivering   accurate , efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to   identify   and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.   Position Performance Measures:    Customer satisfaction and issue resolution effectiveness   Accuracy and speed of parts lookup and order processing   Sales performance and order fulfillment efficiency   Product knowledge and technical advisory capability   Adherence to operational, pricing, and inventory processes   Contribution to team support and store operations including inventory and delivery management   Compliance with asset protection and loss prevention standards   Responsibilities   The following primary responsibilities are not all inclusive:   Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)   Accurately   identify , source, and process parts orders using catalog and POS systems   Advise customers on technical product questions and recommend   appropriate solutions   Maintain strong knowledge of products, warranties, sales programs, and company policies   Execute sales practices including customer engagement, needs assessment, and product demonstration   Resolve customer issues effectively to ensure satisfaction and retention   Support store operations including stock orders, reporting discrepancies, and   maintaining   store presentation   Utilize delivery management systems to coordinate and dispatch deliveries,   pull   and prepare orders for customers and drivers, and support efficient   logistics   and fulfillment operations.   Perform general housekeeping, cleaning, and organizational tasks to   maintain   a safe, professional, and welcoming store environment.   Assist   with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping   maintain   accurate   inventory records.   Contribute to various store operations and team support tasks as needed to   optimize   store performance, merchandising, and overall efficiency.   Assist with Open and Close Procedures in the store as needed   Support continuous improvement initiatives related to store processes and operational standards.   Ensure compliance with pricing, asset security, and operational procedures   Participate in training and continuous development activities   Act as a resource and support for other team members   Qualifications   Required:   High School Diploma or equivalent   Strong communication , interpersonal, and organizational skills   Ability to understand and accurately   identify   part numbers and product codes   Customer-focused mindset with ability to work efficiently in a fast-paced environment   Ability to   maintain   professionalism and composure under pressure   Preferred:   ASE Parts Specialist certification   Experience in automotive parts, retail, or related industry   Familiarity with POS systems and cataloging tools (e.g., TAMS)   Knowledge of local service area and customer base   Ability to   operate   a manual transmission vehicle   Leadership   Demonstrates ownership of customer experience and outcomes   Acts as a technical resource and mentor to peers   Maintains professionalism, accountability, and strong work ethic   Contributes to a collaborative and high-performing team culture   Shows initiative in skill development and continuous learning   Organizational Structure   Reports to: Store Manager / Assistant Store Manager   Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)   Part of: Retail Store Operations within NAPA   Retail and warehouse environment with frequent customer interaction   Standing and walking for extended periods throughout the shift   Ability to lift and move parts and equipment up to ~60 lbs.   Frequent bending, stooping, reaching (including use of ladders/stools)   Use of equipment such as hand trucks, dollies, and hydraulic lifts   Requires visual accuracy for   identifying   part numbers and sequences   Fast-paced environment requiring multitasking and attention to detail   Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.