Senior Specialist, Order-to-Cash

Posting Type Remote/Hybrid Job Overview The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting. The Senior Billing Specialist is a key contributor to the OTC team, responsible for the accurate and timely preparation of customer invoices, contract processing, and billing documentation across a broad range of product lines and billing models. This role serves as an owner of critical billing queues, standard operating procedures, and key customer accounts, while also supporting cross-functional projects. Job Description and Requirements Process the full range of contracts across all product lines   for a global customer base of   both direct and indirect   commercial and government contracts   Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid   and   transition models   Execute month-end and mid-month billing cycles across all product lines, including   SaaS, license, and services, for both new business, addons/adjustments, and   renewals   Assist with   the Finance Queue and Salesforce billing tickets, ensuring   timely   resolution of billing inquiries and issues   Manage   customer usage commit balance,   license extensions,   and   new license requests   Maintain and update Billing SOPs, and   assist   with team onboarding   and   training   Identify   and drive opportunities to improve billing process efficiency, including the adoption of AI tools and automation to reduce manual effort and increase accuracy   Lead   or   assist   with   billing-related project work including   testing related to   pricing changes /billing methodologies , new product launches, and process improvements   Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations   Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and   accurate   transaction processing, and continually evolve the order-to-cash cycle in a high-growth environment   Support ad-hoc projects, periodic external audits, and cross-functional initiatives   Be part of a global team with a strong focus on teamwork, support, and guidance across   all   levels   Requirements   5 +   years of   invoicing and billing   experience , preferably with SaaS products ,   usage-based billing models , and a global-customer base   Proficiency   in financial software,   large   ERP systems,   billing   and revenue management software and tools, preferably experience with   Zuora,   Salesforce,   and Workday   History   of implementing process improvement s,   leveraging   technology and tools   Advanced   knowledge of Microsoft Office tools   Emphas is on   teamwork and collaboration ,   including monitoring and addressing tasks across   multiple participants   Highly organized   and   detail-oriented with experience managing multiple priorities and deadlines in a fast-paced environment   Strong   analytical and problem-solving skills   Effective communicator with excellent verbal and written communication skills   with   ability to   positively   collaborate with cross-functional teams and senior leadership   Prior experience in a high-growth SaaS, software, or technology-related company   is a plus   Bachelor’s degree in Business , Finance, or Accounting preferred   Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $60,000 and $90,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.  Required Skills: Accounts Receivable (AR), Billing, Communication, Customer Service, Data Entry, Enterprise Resource Planning (ERP) Systems, Invoices, Microsoft Excel, Payment Processing