Senior Specialist, Global Mobility

Job Title Senior Specialist, Global Mobility Job Description Summary Job Description POSITION PURPOSE   The Global Mobility (GM) Specialist is responsible for the regional delivery of global mobility   governance and consulting services to   People Partners and Line Managers across their designated region , on all G lobal   M obility   matters. This role will respond to   GM   queries/ requests   and   help facilitate and manage international job moves into and out of their region, in alignment with the   C&W policy and best practice.   Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills that enable and educate   People Partners and   managers   on   GM policies and practice.    This role reports to the aligned   regional   People Services Director but has a matrix reporting line to the Senior Manager, Global Mobility. For the America s   region, this role will also have responsibility for the management of the US domestic relocation program, advising People Partners and Line Managers   against the local policies.     The   Global Mobility   Specialist will utilize   the relevant technology to manage   GM cases and store employee relocation data. And will utilize this data for metrics and reporting analytics.    KEY ACCOUNTABILITIES   Key Responsibilities:   Own end-to-end case management for regional employee moves (intake → assessment → delivery → closeout)   Serve as the first point of contact for employees, managers, and People Partners on mobility inquiries and triage   Apply global mobility policy and regional legal/tax/immigration requirements accurately; flag exceptions and risks early   Coordinate vendors (immigration, relocation, tax, payroll, destination services) and hold them to SLAs, quality, and timelines   Provide clear guidance on costs, approvals, required documentation, and expected timelines to stakeholders   Maintain accurate case documentation and data in the case management/HR systems; ensure audit-ready files   Partner with   Reward /Payroll/ People Services   to execute changes correctly (pay, allowances, benefits, deductions, reporting)   Manage issue resolution and escalations, including stakeholder updates and root-cause follow-up   Monitor compliance and employee experience across the lifecycle (privacy, record retention, policy adherence, service quality)   Produce regular reporting on volume, cycle time, spend, exceptions, and risks; recommend process improvements   Support regional rollout and adoption of global mobility processes, templates, and communications   Contribute to continuous improvement: identify recurring friction points, propose fixes, and standardize best practices   NA only - m anage the end-to-end process for U.S. domestic relocations, covering policy development, vendor coordination, and complete move management.   JOB REQUIREMENTS & QUALIFICATIONS   Education   Bachelor’s degree (HR, Business, International Relations or similar) or equivalent experience   Experience   3–7 years of   Senior HR operations or   global mobility experience (in-house mobility, relocation, immigration, or a mobility services provider)   Demonstrated experience managing multiple concurrent cases with tight deadlines   Preferred    Experience coordinating vendors and cross-functional partners (tax, payroll, comp/benefits, HR ops)   Exposure to regional immigration and employment considerations (partnering with counsel/vendor, not acting as counsel)   Knowledge   Strong policy interpretation skills and comfort managing exceptions via an approval process   Data privacy and documentation discipline (GDPR/record retention mindset)   Preferred   Working knowledge of mobility lifecycle components: relocation, immigration, tax briefing, comp/allowances, payroll impacts, benefits coordination   Skills   High-touch stakeholder management (employees, managers, People Partners) with clear, calm communication   Strong operational execution: prioritization, follow-through, risk/issue tracking   Analytical comfort: interpreting mobility data, spend, cycle time, exceptions; identifying process improvements   Strong written communication (emails, guidance notes, case updates) and documentation quality   Proficiency with MS Office (Excel/PowerPoint/Teams) and HRIS/case management tools (Workday exposure a plus)   Core competencies / behavio u rs   Customer service mindset with sound judgment and boundaries   Attention to detail without losing pace   Collaborative, inclusive working style across cultures and time zones   Comfortable operating with ambiguity and escalating early when risk is rising   JOB PHYSICAL REQUIREMENTS   Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day   Regularly required to talk, hear, and use hands and fingers to write and type   Ability to speak clearly so others can understand you   Ability to read and understand information and ideas presented orally and in writing   Ability to communicate information and ideas in writing and orally so others will understand   Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays   Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, dat