Senior Program Manager, Professional Services

Job description Senior Program Manager, Professional Services Location: DC/MD/VA Remote Clearance: Active Top Secret / Sensitive Compartmented Information (TS/SCI) Security Clearance required Certification: PMP Required POSITION OVERVIEW: Hitachi Federal is seeking an experienced Senior Program Manager Professional Services to lead the successful delivery, growth, and performance of a portfolio of complex federal technology engagements. This role serves as a senior customer and delivery leader, with accountability for customer satisfaction, program performance, financial management, resource planning, team development, and organic growth across assigned engagements. The Senior Program Manager will partner across Professional Services, Sales, Finance, Contracts, Human Resources, and technical teams to ensure engagements are delivered successfully while identifying opportunities to expand our support of federal customers. The ideal candidate is a PMP-certified leader with deep experience managing complex federal IT programs involving software development, cloud, data, and infrastructure technologies. This individual combines disciplined program management with strong business acumen, executive-level customer engagement, technical understanding, and a growth mindset. This is a highly visible role for a leader who can manage the details of successful program execution while maintaining a broader view of customer needs, portfolio performance, and business growth. KEY RESPONSIBILITIES: Program & Portfolio Leadership Own the overall health and performance of an assigned portfolio of professional services engagements, including delivery, schedule, financial performance, staffing, customer satisfaction, risk, and growth . Serve as the primary Hitachi Federal program management point of contact with customers, prime contractors, partners, and other key stakeholders. Build and maintain strong relationships with customer stakeholders and executive leadership. Implement and coordinate service delivery across assigned programs to ensure execution against clearly defined scope, schedule, budget, and customer requirements. Maintain accountability for all program requirements, including technical delivery, budget, schedule, staffing, growth, contractual commitments, and overall performance. Establish and monitor appropriate program and portfolio KPIs, including schedule, budget, utilization, margin, customer satisfaction, and delivery performance. Proactively identify, manage, mitigate, and communicate program issues, risks, dependencies, and potential impacts. Manage resources across multiple projects and maintain visibility into staffing requirements, utilization, deliverables, schedules, and budgets. Conduct readiness reviews to ensure appropriate technical resources and administrative support are in place prior to project start dates. Participate in and lead monthly program management reviews, providing clear visibility into technical, financial, schedule, growth, risk, and performance metrics. Establish and enforce appropriate work standards and delivery practices to drive consistency, quality, accountability, and customer satisfaction. Customer & Stakeholder Leadership Establish trusted relationships with federal customers, prime contractors, partners, and internal stakeholders. Lead executive-level customer governance, including program reviews, escalations, performance discussions, and strategic planning. Understand customer business and mission requirements and translate those needs into actionable technology and professional services solutions. Apply knowledge of industry trends and technologies across areas such as infrastructure, cloud services, operations, data management and protection, data intelligence, data analytics, virtualization, and applications . Ensure conformity with contractual obligations while maintaining appropriate technical and financial reporting to demonstrate program progress and performance. Coordinate project-related activities across Hitachi Federal functions, including Professional Services, Sales, Solutions, Finance, Contracts, Staffing, and Human Resources. Communicate proactively and effectively with business, technical, customer, and executive stakeholders at all levels. Financial & Operational Management Own the financial health of assigned engagements in partnership with Finance, including revenue forecasting, margin performance, labor utilization, invoicing, budget management, and variance analysis . Reconcile actual labor hours and costs against project budgets and forecasts. Work closely with Finance to ensure accurate time reporting, invoicing, revenue forecasting, and financial visibility. Manage subcontractor performance and ensure alignment with contractual requirements, delivery expectations, and program objectives. Develop and maintain comprehensive cost, schedule, performance, and risk reporting. Identify opportunities to improve delivery processes, eliminate duplication, increase accuracy, and create greater efficiency and scalability across Professional Services. Develop and maintain Statements of Work, Work Breakdown Structures, project plans, schedules, and other program documentation necessary for successful execution. Growth & Business Development Proactively identify opportunities for contract extensions, follow-on work, scope expansion, recompetes, and new professional services engagements within existing customer relationships. Understand evolving customer challenges and identify opportunities that may be addressed through Hitachi technologies, solutions, or professional services. Communicate identified growth opportunities to Sales, Capture, Contracts, Professional Services, and senior leadership and support their transition into the growth pipeline. Partner with technical resources across Hitachi to define solution requirements, required skills, staffing approaches, and level-of-effort