Senior Product Partnership Manager

Job Summary: Scope of the Role This role is responsible for building and scaling a new strategic capability within LegalShield: a curated ecosystem of third-party legal service partners who provide specialized, fixed-fee legal services to members. Today, LegalShield fulfills all member legal needs through its provider law firm network; this role introduces an additional fulfillment channel designed to expand capacity, improve outcomes in select practice areas, and optimize unit economics. The leader in this role will define and execute the end-to-end partner strategy, including identifying which legal practice areas are best suited for third-party fulfillment, sourcing and evaluating partners, structuring commercial agreements, and designing how partner services integrate into the member experience. This includes owning both strategic design and operational execution across a new function that does not yet have established playbooks. Key responsibilities include: Building and owning a portfolio of third-party legal service partners across priority practice areas (e.g., estate planning, family law, immigration, bankruptcy, business formation, real estate, IP) Determining when work should flow to provider law firms versus external partners based on member demand, capacity constraints, economics, geography, and complexity Designing the end-to-end partner lifecycle, including sourcing, diligence, negotiation, onboarding, integration, performance management, and renewal/termination decisions Partnering closely with Product, Engineering, Legal, Finance, Provider Services, Sales, and Marketing to embed partner services into the LegalShield ecosystem Redesigning member experience journeys and backend operational workflows to seamlessly integrate partner services into the LegalShield product experience Leading a dedicated squad while influencing and coordinating across shared product and engineering resources Serving as the primary architect of a new fulfillment channel within a regulated, membership-based legal services business This is a high-ownership, zero-to-one individual contributor role — not a team leadership position. There are no direct reports. What there is: broad strategic scope, direct access to senior leadership, and the expectation that you'll drive outcomes by doing the work and influencing others, not by managing a broader product team. The person in this role will flex across altitudes constantly — setting partnership strategy with the CPO in one meeting, negotiating contract terms with a partner in the next, and writing product requirements for an integration the same afternoon. Success requires strong product thinking, commercial acumen, operational rigor, and the ability to build structure where none exists. You'll lead through the quality of your work and the clarity of your recommendations, not through org chart authority. Responsibilities: Performance Outcomes   Success in this role will be measured across four core outcomes:  1. Launch and Prove the Partner Model   Stand up the first wave of third-party legal service partnerships in priority practice areas   Successfully deliver end-to-end member experiences through partner fulfillment (intake → referral → completion)   Validate unit economics that demonstrate partner fulfillment is viable and scalable   Establish measurable proof points for quality, speed, and cost compared to provider network fulfillment  2. Expand Member Value Without Cannibalizing the Core   Increase the breadth of legal services available to members through new partner capabilities   Ensure partner expansion does not negatively impact provider law firm relationships or economics   Identify and scale areas where partners improve access, coverage, or specialization without degrading core fulfillment   3. Build a Repeatable Partner Operations Function   Create standardized frameworks for sourcing, vetting, contracting, onboarding, and managing partners  Establish scalable operating processes that reduce marginal effort for each new partner added   Develop governance models, scorecards, and decision frameworks for expansion, renegotiation, and termination   4. Drive Measurable Member Impact   Improve member satisfaction for partner-fulfilled legal matters   Increase utilization in previously underserved or capacity-constrained practice areas   Demonstrate retention and lifetime value improvements tied to expanded service offerings   Support monetization opportunities through partner-enabled services where applicable  Education, Knowledge, and Experience   Must-Have Experience   Bachelor's degree in Business Administration or a related field.  8–12+ years in product management, business development, partnerships, or platform strategy   3–5+ years in a senior leadership or principal-level role with end-to-end ownership responsibilities   Proven experience building and managing a portfolio of third-party partners or vendors (not single-point integrations or isolated deals)   Proven experience redesigning end-to-end customer or member journeys to integrate strategic partners into a unified experience. (to include things like: mapping the current-state user journeys, identifying handoff and friction points, and reshaping user flows) Experience in subscription, membership, or recurring-revenue business models   Strong background in services-oriented industries such as legal, insurance, healthcare, financial services, or employee benefits (preferred over pure SaaS environments)   Demonstrated ability to operate in matrixed organizations and influence cross-functional roadmaps without direct control of all teams involved   Strong financial modeling capability, including P&L ownership, unit economics modeling, and business case development   Executive-level communication skills with the ability to simplify complex tradeoffs into clear decision frameworks   Strong Differentiators   Experience la