Senior Product Manager, Mobile App

Organization Overview: The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season. Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.  The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area. Senior Product Manager, Mobile App Organization: Florida Panthers Hockey Club Department: Digital & Fan Experience Reports To: Director, Experience & Commercial Innovation FLSA Status: Exempt (Salaried) Employment Type: Full-Time Location: Amerant Bank Arena, Sunrise, FL — On-Site About the Role The Florida Panthers are two-time Stanley Cup Champions — and we're just getting started. Fueled by back-to-back championships and a fanbase growing faster than nearly any franchise in professional hockey, the Panthers are entering a new chapter defined by ambition, innovation, and a deliberate commitment to doing things differently. We are building a world-class sports and entertainment enterprise that sets the standard for how professional sports franchises operate, grow, and connect with their communities for 365-day entertainment experiences. The Panthers GameDay App is the centerpiece of our digital fan experience — covering ticket access, rewards, game day features, and more. You'll own the day-to-day product execution of the app and work directly with our Director of Experience & Commercial Innovation to bring the next chapter of that roadmap to life. Responsibilities Product Requirements & Execution Own the product requirements process end-to-end: lead discovery sessions with cross-functional stakeholders, write clear and detailed PRDs, and get sign-off from relevant teams before work begins Translate the Director's strategic roadmap into quarterly plans, sprint-level priorities, and a well-maintained, globally visible backlog Serve as the primary day-to-day point of contact for strategic counterparts, providing clear direction and fielding clarifying questions so engineers can execute without interruption Agile Process & Delivery Cadence Refine and drive discipline around the agile product development rhythm: sprint planning, backlog refinement, sprint reviews/demos, and monthly roadmap check-ins Enable delivery predictability and visibility so internal stakeholders always know what's shipping, when, and why Run formal design reviews and ensure that experience flows are mutually agreed upon and documented before engineering begins Cross-Functional Alignment & Launch Partner with internal teams across ticketing, premium experiences, food & beverage, and operations to align on feature requirements and ensure operational readiness for new capabilities Coordinate go-to-market for new features: work with Marketing, PR, and Guest Services to develop rollout plans, staff enablement materials, and launch playbooks Own the communications layer between product and the broader Panthers organization — roadmap updates, release notes, and stakeholder demos Qualifications 5–7 years of product management experience, with at least some time in a startup or small-team environment where you were building or improving processes Strong consumer mobile app product experience; you've shipped features and understand what good looks like in terms of UX, retention, and engagement Grounding in personalization engines, context-aware UX, and content management systems — how they work and how they come together to create a cohesive digital experience Understanding of agentic AI and where autonomous, intelligent automation creates value across the customer-facing and operational layers of a product Command of agile product development: sprint ceremonies, backlog management, estimation, and dependency tracking Exceptional written communication skills — ability to distill complex requirements into clear, accessible documentation that engineers can execute on and non-technical stakeholders can confidently sign off on Comfortable operating without a playbook; able to identify the right next step in ambiguous situations and create structure where none exists A true team player who builds trust across all levels — senior stakeholders, external partners, and operational teams — and rallies people around a shared plan Position Type / Expected Hours of Work This is a full-time ex