Senior Operations Transformation Project Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a Senior Operations Transformation Project Manager who will redesign Collectors and how its operations run as it scales volume, adds sites, and brings new technology onto the floor. You will lead the company's most strategic operational initiatives, from concept through design, launch, and stable run-state. Examples include standing up new processes and workflows, integrating automation and AI-assisted capabilities into production, implementing and migrating core operating systems (ERP, WMS, grading platforms), and re-architecting how work flows across departments. This role turns strategy into working operations. It takes an executive priority and makes it real on the floor: defining the future-state operating model, designing the process, building the implementation plan, and leading the cross-functional launch. The goal is an operation that runs at target performance and is owned by Ops from day one. You'll report to the Director, Continuous Improvement , and work onsite at our Santa Ana, CA HQ . Willingness to travel domestic and internationally with up to 30% travel required for this role . Onsite Requirement: This role requires you to be onsite in the office 5 days per week. What You'll Do: Strategic Initiative Leadership Lead a portfolio of high-priority operational initiatives sponsored by the COO and senior leadership. Examples include new site and capability launches, network expansion, technology-enabled process changes, and cross-department workflow redesign. Translate strategic goals into clear initiative charters with scope, business case, success metrics, milestones, and decision rights. Shape the transformation roadmap with Operations, Finance, and Product & Technology, sequencing initiatives against capacity, risk, and return. Future-State Process and Operating Model Design Design new processes and operating models end to end. This includes workflow, layout and flow, roles and staffing models, handoffs, system touchpoints, controls, and performance metrics. Lead operational readiness for technology and automation deployments, such as AI-assisted grading, new equipment, and system changes. The aim is for processes, people, and tools to launch together. Implementation and Launch Own implementation from pilot through full rollout. This covers pilot design, go/no-go criteria, cutover planning, hypercare, and transition to steady state. Coordinate cross-functional launch teams across Operations, P&T, Facilities, Procurement, HR/Talent, Learning, and Quality. Partner with Learning to build SOPs and training so frontline teams and supervisors are ready before go-live. Identify and resolve launch risks early, escalating trade-offs with clear options and recommendations. Serve as the system super user, leading user acceptance testing (UAT), validating system functionality, and driving successful implementation and adoption of process and system enhancements. Business Case and Value Realization Build and validate business cases with Finance, covering capacity, throughput, labor, turnaround time, quality, and cost. Track value realization after launch against the original case, and report progress through the executive scorecard and steering committee forums. Run structured post-launch reviews and feed lessons into future initiative designs. Executive and Stakeholder Leadership Serve as the single accountable owner for assigned initiatives, presenting status, risks, and decisions to C-suite and steerco audiences. Lead change management for large-scale operational shifts: communication plans, stakeholder alignment, and adoption tracking. Partner closely with the PMO on governance, resourcing, and portfolio visibility and Continuous Improvement for process flows and standards.  Team Leadership Hire, develop, and coach a team of transformation program leads, building strengths in process design, launch execution, and executive communication. Who You Are: Required 8+ years in operations, operations strategy, or transformation roles, including 3+ years leading teams and cross-functional programs. A proven track record of designing and launching new processes, operating models, or sites in high-volume operations such as fulfillment, logistics, processing, or manufacturing. Experience leading operational readiness for technology or automation deployments, system migrations, automation deployments, including hand