Senior Operations Manager – Semiconductor Accounts (U.S.)

LotusWorks is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. LotusWorks operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical & Biologics, Medical Device and Data Center sectors. Our team of Engineering and Technical professionals is immersed in cutting-edge technologies and innovations. LotusWorks is committed to a diverse and inclusive workplace, integral to our people-first approach.  In this role, you will own the end-to-end performance of semiconductor client accounts, with Commissioning (Cx) as the primary service line and Operations & Maintenance (O&M), QA/QC, and Construction Services as supporting scopes. You will be accountable for safe and contract-compliant service delivery, account financial performance, workforce leadership, client relationships, and account growth. This position requires a strong combination of commissioning expertise, operational leadership, financial acumen, and the ability to develop high-performing teams across complex client environments. Responsibilities: Serve as the senior account point of contact for client Facilities, Construction, Commissioning/Startup, Procurement, EHS, and other key stakeholders, building strong relationships at the manager and director levels. Lead Quarterly Business Reviews (QBRs) and monthly operating reviews covering commissioning performance, KPIs, financials, risks, staffing, service delivery, and continuous improvement initiatives. Own account contracts and commercial performance, including scope management, renewals, rate escalations, change orders, and ensuring scope growth is commercially captured prior to mobilization. Identify and pursue organic account growth opportunities, including additional commissioning phases, new sites, and adjacent O&M, QA/QC, and Construction Services scopes, while supporting proposals and RFP responses. Own commissioning program delivery across assigned accounts, including Cx planning, design and submittal reviews, FAT/SAT witnessing, installation verification, pre-functional and functional testing, Integrated Systems Testing (IST), deficiency management, and turnover documentation. Maintain consistent commissioning standards across sites, General Contractors, and contractors, including standardized test scripts, documentation, acceptance criteria, and appropriate Cx independence. Manage commissioning schedule and delivery risk against fab construction, startup, and tool-install milestones while maintaining required acceptance criteria and clearly escalating residual risks. Oversee supporting O&M, QA/QC, and Construction Services scopes in accordance with contractual requirements, including CMMS discipline, standard work, inspection programs, and construction delivery. Drive lessons learned across service lines, incorporating commissioning findings into O&M job plans, QA/QC inspection requirements, and construction delivery practices. Provide EHS leadership across assigned accounts through incident prevention, near-miss reporting, audits, employee engagement, and alignment with client safety programs while promoting a zero-harm culture. Ensure compliance with client site requirements, cleanroom protocols, applicable ITAR/export control requirements, quality systems, company policies, labor requirements, and contractual obligations. Own account P&L, including forecasting, budgeting, monthly financial reviews, variance analysis, corrective actions, and overall revenue and gross margin performance. Develop commissioning cost models based on system counts and testing levels and support pricing for new scopes, proposals, and change orders. Manage workforce utilization and account costs across engineers and technicians, including labor, overtime, travel, per diem, subcontractors, materials, and contingent resources. Ensure accurate and timely invoicing with appropriate supporting documentation and coordinate with client Procurement on accounts receivable and DSO performance. Hire, lead, coach, develop, and retain Commissioning Managers, Engineers, Supervisors, and Technicians while maintaining succession plans for critical positions. Lead employee goal setting, performance reviews, development planning, compensation recommendations, recognition, and corrective actions in coordination with Human Resources. Maintain workforce and staffing plans aligned with commissioning demand forecasts, client ramps, attrition, site qualification lead times, vacancies, and contingent labor requirements. Own employee onboarding and site readiness, including pre-employment requirements, badging, EHS and cleanroom orientation, client-specific training, and 30/60/90-day employee check-ins. Maintain training matrices and certification requirements, including OSHA, NFPA 70E, confined space, LOTO, OEM, and client-specific qualifications, ensuring compliance and audit readiness. Develop technical career paths, mentoring programs, CxA certification opportunities, and cross-qualification between Commissioning and O&M personnel based on business and delivery needs. Lead continuous improvement initiatives focused on safety, cost, quality, cycle time, operational consistency, and client value, including tracking and reporting measurable improvements and savings. Maintain business continuity, emergency response, and shift coverage plans while ensuring appropriate resources are available to support critical client operations. Monitor and report key account performance indicators, including safety, commissioning schedule adherence, deficiency aging and closure, first-attempt test pass rate, on-time documentation turnover, revenue and gross margin, utilization, PAS, retention, time-to-fill, training compliance, and client satisfaction. Escalate materi