Senior Operations Manager

Position Summary The primary responsibilities of the Senior Operations Manager involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Senior Operations Manager typically manages a branch with more complexity. The Senior Operations Manager implements bank policy, procedures, and security measures to protect the customer and Bank from losses and assures all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Senior Operations Manager will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Senior Operations Manager will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others. Why Fremont Bank? Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities. We offer: A people-first culture grounded in inclusion and excellence Deep community involvement and local reinvestment A mission-driven workplace where values and performance go hand in hand The Fremont Bank Way Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service No-Compromise Approach — we help clients get to "yes" Core Values: Go above and beyond for clients Foster a supportive and empowering environment for associates Deeply invest in the well-being of our local community Key Responsibilities Lead, train and coach branch associates to Fremont Bank service, sales and policy and procedures Supervise and coordinate branch schedule to adequately staff to business need Directly manage operations positions: Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors Responsible for hiring, training, performance management and annual performance appraisals for operations positions Provide Six Diamond Experience with each client interaction Be friendly and courteous and always exhibit a professional attitude and appearance Perform teller transactions, balance cash drawer and vault cash accurately while maintaining neat and organized workstations/desks Maintain teller and branch cash limits Coordinates cash shipments to ensure cash supply is adequate for individual and branch needs based on legal requirements and business demand Complete monthly branch certifications, audits, and other branch reports Assist Branch Manager and not limited to other departments with other duties, projects and assignments as requested May be required to co-facilitate training courses with Learning & Development Department Responsible for achieving individual and branch sales objectives Maintain a flexible work schedule, to include weekends and off operating hours Ability to open and close a branch with knowledge of all related processes and procedures required Accountable for ensuring that all operational duties are performed with accuracy, allowing a minimum number of errors, paying attention to detail, and establishing proper cash handling habits Attend training seminars to learn new information related to Banking and Bank Management Ensure that this new information is communicated and taught to all branch personnel Qualifications & Skills 4+ years previous retail or banking operations management experience or equivalent preferred Leadership experience with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings Proven leadership abilities Background in customer service and sales Has previously acted in a supervisory role Knowledge of branch operations, lending, and sales techniques Effectively deal with conflict management, coaching, counseling, and development Proven ability to motivate personnel in sales productivity and operational compliance A thorough understanding of regulatory compliance issues Professional verbal and written communication skills Experience working with a Windows-based computer environment, working knowledge of Microsoft Office Ability to read financial statements, bank statements, and budgets Superior interpersonal skills with the ability to diffuse hostile client interactions and mediate employee relation issues Strong time management and organizational skills High School Diploma/GED or equivalent College degree preferred What Makes Fremont Bank Associates Thrive? Team Players who go above and beyond to support their colleagues Action-Oriented professionals who challenge the status quo and seek improvement Purpose-Driven individuals who understand and champion the bank’s community impact Benefits Snapshot Health & Wellness Medical, dental, and vision insurance Flexible Spending Accounts (FSA, Dependent Care, Health Savings) Financial & Retirement Employee Stock Ownership Plan (ESOP) 401(k) with employer match Performance-based bonuses or incentives Work-Life & Perks Paid holidays, vacation, and sick time Free personal checking and savings accounts Home loan rate discounts Tuition reimbursement and professional development resources On-site gym and discounted health club memberships Employee Assistance Program (EAP) Equal