Senior Operations Manager

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What You’ll Do 1. Operations Leadership Lead the day-to-day performance of a functional area (Inbound, Outbound, Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards. Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor. Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers. Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development. Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed. Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity. Ensure accurate timekeeping and workforce planning for direct reports and assigned teams. Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations. 2. Fulfillment Center Performance & Operational Excellence Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards. Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency. Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy. Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions. Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment. Maintain proper layout of the warehouse, ensuring optimal product placement and material flow. Ensure compliance with internal policies, safety standards, and all operational requirements. 3. Industrial Engineering & Process Optimization Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes. Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics. Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency. Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software. Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization. Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance. Review production schedules and engineering specifications to improve fulfillment center methods and activities. Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity. 4. Quality Control & Production Coordination Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs. Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy. Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary. Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data. Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing. Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels. Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact. What you'll need: Bachelor’s degree in Industrial Engineering preferred , or a related field such as Supply Chain Operations, Fulfillment Center Operations, Distribution Center Operations, or Industrial/Systems Engineering. Equivalent combinations of education and relevant experience will also be considered. 6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment. Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives. Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations. Proficiency with enterprise technology systems , including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis. Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders. Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists. Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions , including engineering documentation. Proven experience leading teams of 40+ employees , developing supervisors, buil