Senior Operations Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Operations Manager, Warehouse will play a critical role in driving warehouse productivity, safety, and service excellence through people-first leadership. ROLE OVERVIEW The Senior Operations Manager, Warehouse is responsible for the full operations of a high-volume fulfillment warehouse, leading a multi-tiered team of managers, supervisors, and frontline athletes to deliver best-in-class results across safety, quality, productivity, and cost. This leader drives continuous improvement through technology adoption, process innovation, and strong partnerships with fulfillment, manufacturing, and internal operations teams across all locations. The Senior Operations Manager, Warehouse delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Build and sustain strong working relationships with fulfillment and manufacturing partners, finance, training, and internal operations to implement and drive strategic plans that improve productivity, quality, cost savings, and service levels Serve as a liaison across supervisors, team leaders, and athletes to surface and resolve issues quickly, ensuring alignment and consistent execution across all shifts and departments People Leadership: Inspire a team of 2–3 Managers, 3–10 Supervisors, and 50–350 full-time athletes through effective communication, mentorship, coaching, and recognition — developing supervisors into bigger leaders and building a culture of ownership at every level Manage staffing levels, scheduling, and workforce planning to optimize performance, and maximize team output through targeted training, motivation, and incentive programs Fan & Customer Impact (Obsessed with Fans) Meet and exceed service levels and quality expectations while operating within financial constraints, ensuring every athlete understands their role in delivering a world-class fan experience Monitor program effectiveness, report productivity metrics to senior leadership, and use insights to continually raise the bar on customer satisfaction Value and advocate for the customer perspective in every operational decision, ensuring internal and external customer needs are clearly understood and consistently met Suggest and implement innovative solutions that improve customer satisfaction while reducing cost and complexity across the operation Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Keep warehouse practices best in class by leveraging technology, process improvement, and innovation — identifying opportunities to drive revenue, reduce cost, and improve service levels Display strong analytical and problem-solving skills; challenge conventional approaches, think outside the box, and know how to find answers when they aren't immediately apparent Influence strategy and vendor direction by identifying and recommending solutions that drive operational improvement and long-term competitive advantage Conceptualize, launch, and deliver multiple improvement initiatives simultaneously and on time, maintaining clarity of direction even in a fast-paced, high-volume environment Ownership & Execution (Determined & Relentless Mindset) Drive a culture of safety as the operational foundation, utilizing 5S principles and empowering safety behaviors at all levels to maintain excellence and cleanliness throughout the facility Own quality metrics related to athlete performance, providing clear, constructive feedback and direction that holds the team accountable and raises overall performance standards Demonstrate strong business acumen — understand the financial levers of the operation and actively teach others how their decisions and behaviors connect to business outcomes Model a culture of ownership in every customer and employee interaction, consistently reinforcing the values, behaviors, and standards expected of a championship team AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopt