Senior Microsoft Endpoint Configuration Manager (MECM) L3

Req ID:   379425   NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SCCM - Senior Microsoft Endpoint Configuration Manager (MECM) L3 to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Role Summary  We are looking for a highly skilled SCCM L3 Engineer with deep expertise in Microsoft  Endpoint Configuration Manager (MECM / SCCM) to lead and support end-to-end  SCCM infrastructure design, deployment, configuration, and administration. The  ideal candidate should have hands-on experience in standing up a new SCCM  instance from scratch, configuring all core components, and managing ongoing L3 level support for enterprise environments.  This role requires strong technical knowledge of SCCM architecture, OS deployment,  patch management, software deployment, client health, reporting, security  integration, and troubleshooting complex issues across large-scale environments.  Key Responsibilities  SCCM Infrastructure Build & Configuration  • Design, install, and configure a new SCCM/MECM environment from scratch  based on business and technical requirements.  • Build and configure Primary Site, Secondary Site, Management Point,  Distribution Point, Software Update Point, Reporting Services Point, and  other SCCM roles as needed.  • Perform site design, boundary/boundary group creation, discovery methods  setup, client push configuration, and hierarchy planning.  • Configure SQL Server integration, SCCM database settings, and performance  optimization.  • Set up PKI / certificate-based communication, enhanced HTTP, and security  configurations where required.  • Implement role-based administration, collections, maintenance windows, and  security scopes.  Endpoint Management & Administration  Sensitivity Label: General  • Manage SCCM for software deployment, application packaging, patching,  operating system deployment, inventory, compliance, and endpoint  lifecycle management.  • Create and manage device collections, user collections, applications,  packages, task sequences, baselines, and configuration items.  • Configure and maintain Operating System Deployment (OSD) including boot  images, driver packages, MDT integration (if applicable), and imaging workflows.  • Manage Windows patching through SCCM and WSUS integration, including ADR  creation, deployment rings, compliance monitoring, and remediation.  • Administer third-party patching and application deployment where applicable.  L3 Support & Troubleshooting  • Provide L3 level support for complex SCCM issues involving client installation,  policy retrieval, content distribution, PXE, imaging, software center, patch  failures, and reporting.  • Troubleshoot issues related to site components, client communication,  content replication, SQL performance, WSUS sync, and distribution point  health.  • Perform deep-dive analysis using SCCM logs, SQL queries, PowerShell, WMI,  and Windows event logs.  • Handle escalations, root cause analysis (RCA), problem management, and  permanent fixes for recurring issues.  • Ensure SCCM environment stability, availability, and performance across  enterprise endpoints.  Automation, Compliance & Optimization  • Develop and maintain PowerShell scripts for SCCM automation, reporting,  health checks, and administrative tasks.  • Monitor and improve client health, deployment success rates, patch  compliance, and content distribution efficiency.  • Optimize SCCM performance and infrastructure based on capacity, scalability,  and operational requirements.  • Maintain dashboards, compliance reports, inventory reports, and deployment  status reports for stakeholders.  Sensitivity Label: General  • Support integration with Microsoft Intune / Co-Management / Autopilot where  required.  Documentation & Governance  • Create detailed build documents, SOPs, architecture diagrams, operational  runbooks, and KT documents.  • Participate in change management, CAB reviews, implementation planning, and  production rollouts.  • Follow security, compliance, and governance standards for endpoint  management platforms.  • Support audit requirements and ensure operational documentation remains  current.  Required Skills & Experience  Mandatory Technical Skills  • Strong hands-on experience in Microsoft SCCM / MECM administration and  engineering  • Proven experience in building and configuring SCCM from scratch  • Expertise in:   o SCCM Site installation and hierarchy design  o Management Point / Distribution Point / SUP / Reporting Point  configuration  o Boundary and Boundary Group setup  o Client installation and troubleshooting  o Software deployment and application lifecycle management  o Patch management and WSUS integration  o Operating System Deployment (OSD)  o PXE boot and imaging troubleshooting  o SCCM reporting and SQL-based troubleshooting  • Strong knowledge of Windows Server, Active Directory, DNS, DHCP, GPO, and  PKI  Sensitivity Label: General  • Strong troubleshooting skills in SCCM logs, client logs, WSUS sync issues,  content distribution, and deployment failures  • Experience with PowerShell scripting for SCCM administration and automation  • Good understanding of SQL Server related to SCCM backend support  • Experience with endpoint compliance, inventory, software metering, and  baseline management  Preferred Skills  • Experience with Microsoft Intune, Co-Management, and Autopilot  • Knowledge of MDT integration  • Familiarity with cloud attach scenarios  • Understanding of endpoint security integrations  • Experience in large enterprise environments with distributed infrastructure  Experience Required  • 8+ years of overall IT experience  • 5+ years of strong hands-on experience in SCCM / MECM  • At least 3+ years in L3 support / engineering role  • Proven experience in greenfield SCCM implementation / new environment