Senior Manager Solutions Delivery

Join us at Entrust    At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely .     Get to Know Us    Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It’s the curiosity , dedication, and innovation that drive our success and help us anticipate the future.  Senior Manager, Solutions Delivery                                    REQ:   Position Overview: This role is a highly dynamic, customer-facing leadership position responsible for managing a team of Systems Integrators who deliver complex Entrust solutions within customer environments. The Senior Manager, Solutions Delivery is accountable for leading, coaching, and developing technical integration professionals while ensuring delivery quality, customer satisfaction, operational discipline, and continuous improvement. The position requires strong people leadership combined with enough technical depth to understand integration work, anticipate delivery risks, guide technical escalation, and advocate effectively for the team. The ideal candidate has prior hands-on experience in systems integration, software implementation, development, technical consulting, solution delivery, or support engineering, and can translate complex technical realities into clear business and customer-facing communication. This role reports to the Director, Professional Services and operates as a key bridge between Systems Integrators, Project Managers, Sales, Support, Engineering, Product, customers, and PS leadership. Success requires proactive risk management, structured problem solving, customer maturity, financial awareness, and the ability to build a motivated, capable, and continuously improving technical delivery team. Responsibilities: Team Leadership & People Development •    Lead, coach, motivate, and develop a team of Systems Integrators responsible for implementation, configuration, validation, troubleshooting, and technical delivery of Entrust solutions. •    Create career paths and development plans that help integrators grow into more advanced technical, customer-facing, and leadership-capable contributors. •    Identify team skill gaps and proactively build training, mentoring, enablement, documentation, and knowledge-sharing plans. •    Manage performance feedback, workload balance, billable utilization, vacation requests, onboarding, offboarding, and other day-to-day people-management responsibilities. •    Foster a culture of accountability, technical excellence, collaboration, professionalism, customer focus, and continuous improvement. •    Translate leadership direction into clear team priorities, expectations, and follow-through. Technical Delivery Oversight •    Oversee technical execution across multiple customer projects, ensuring integration work is delivered with quality, security, performance, and operational reliability. •    Provide technical guidance for complex delivery topics involving infrastructure, networking, servers, operating systems, databases, security, hardware, availability, scalability, and customer-specific deployment constraints. •    Support Systems Integrators with advanced troubleshooting, technical decision-making, deployment readiness, validation, and escalation management. •    Ensure integration activities are appropriately planned, documented, tested, validated, and transitioned to support or operations teams. •    Promote standardized deployment practices, technical documentation, reusable knowledge assets, automation, and modern delivery approaches. •    Encourage effective use of scripting, AI productivity tools, and automation to improve repeatability, reduce defects, and increase delivery efficiency. Risk Management, Issue Resolution & Continuous Improvement •    Proactively identify technical, staffing, project, customer, scope, and delivery risks before they impact cost, schedule, quality, or customer confidence. •    Organize key issues into practical categories, assess severity and recurrence, rank priorities, and drive structured mitigation or corrective-action plans. •    Lead root-cause analysis for recurring delivery problems, defects, escalations, inefficiencies, and process breakdowns. •    Convert lessons learned into improved templates, documentation, training, handoff practices, preventive controls, or process changes. •    Challenge outdated tools and processes when they no longer support efficient, high-quality delivery. •    Ensure the team avoids repeating the same problems by addressing systemic causes rather than only resolving symptoms. Customer & Stakeholder Management •    Serve as a customer-facing escalation point for technical delivery concerns, scope tension, project friction, and high-pressure implementation situations. •    Communicate clearly with technical teams, non-technical stakeholders, customers, executives, and internal leadership by simplifying complex topics into practical language. •    Manage customer expectations professionally when requests exceed scope, conflict with delivery constraints, or require trade-offs across cost, schedule, quality, or risk. •    Maintain a positive customer experience by ensuring customers feel heard, respected, valued, and supported while protecting delivery boundaries. •    Follow up on commitments made to customers and internal stakeholders to build credibility, trust, and accountability. •    Advocate for the Systems Integration team and constructively challenge other departments when dependencies, unclear ownership, resourcing constraints, or competing priorities affect delivery performance. •    Partner cross-functionally with Project Management, Sales, Support, E