Senior Manager, People & Culture Generalist

About JFF     Jobs for the Future (JFF) drives transformation of the U.S. education and workforce systems to achieve economic advancement for all. Seeing that millions of people are unfairly shut out of quality jobs and the chance for a better life, our goal is to align education, workforce, and employment changemakers toward a shared North Star: By 2033, 75 million people facing systemic barriers to advancement will work in quality jobs.      To achieve that goal, we design solutions, scale best practices, influence policy and action, and invest in innovation. With a staff of more than 200 people across the country working remotely and in offices in Boston (headquarters), Washington, DC, and Oakland, California, we operate at the national, state, and local levels, forging deep partnerships with employers, investors, entrepreneurs, policymakers, and education and workforce development providers to break down barriers and reimagine what’s possible.       We’re on a path of ongoing growth and expanding impact. We have an operating budget of $70 million, and we’re funded by dozens of leading government agencies, foundations, and corporations. Learn more about JFF and join us as we build a future that works—for everyone.      Equal Employment Opportunity at JFF       Inclusion, belonging, and well-being are core to JFF’s North Star and mission, and we seek to invest in and learn from those who represent the communities we serve as it is important to the success of our work and the engagement of our staff members. We aim to cultivate a culture that centers the overall care, well-being, and success of the employee through flexible work hours, balanced workloads, professional development, and career advancement opportunities for all.     JFF is a fair chance employer and in alignment to our North Star , we hire based on qualifications, and experience, and we are committed to fair opportunity for all qualified candidates – including those without a 4-year degree or formally incarnated individuals.     About the Position   JFF is a dynamic organization and has embarked on a comprehensive transformation effort to uplevel and redesign systems and processes. T he People Operations and Total Rewards team is charged with ensur ing that JFF’s programs, processes, and procedures are competitive, fair and scalable, and can support JFF employees working remotely and in offices across the U.S. in a fast-paced organization.    This role is both a strategic and tactical role, relying on previous expertise to direct and execute daily operations while taking an innovative approach to evolve and continuously improve JFF’s People Operations and T otal R ewards administration.   In partnership with the Director of People Operations & Total Rewards , you will play a critical role in managing programs and initiatives . and in helping employees navigate both some of the most exciting and challenging moments in their lives. You will demonstrate a hands-on approach to support employees, managers, and team leaders . This role is ideal for an individual who operates with empathy, advocates for fair policies and processes, and is excited to play a key role in the People Operations and T otal R ewards function within the People & Culture team.   What You'll Do     People Operations & Employee Lifecycle Administration (50%)   Lead onboarding and offboarding strategy, overseeing processes/system administration, and stewarding stakeholders to ensure an exceptional experience from offer acceptance through the first 90 days with JFF and upon someone’s exit from the organization.   Own the People & Culture inbox, ensuring timely , accurate , and employee-centered resolution of inquiries while escalating complex matters appropriately.   Manage employee recognition programs for the full employee lifecycle, including new hires, our staff recognition program through Nectar, staff awards, anniversaries, and retirements.   Manage organizational data and requests, including oversight of employment verifications, JFF’s org chart, and internal reporting.   Oversee People & Culture calendar, managing invites for org-wide and smaller group events hosting by P&C, and own the annual holiday and office closure calendar.    Liaise with internal stakeholders and vendors to optimize service delivery and influence configuration decisions for new system functionalities.   Collaborate with Talent Acquisition to support Greenhouse system administration.   Culture, Engagement & People Insights (30%)   Oversee employee listening strategy, including employee engagement survey design, administration, and analysis.    Translate workforce data and employee insights into actionable recommendations that inform talent, organizational effectiveness, and broader People strategy decisions.   Manage recurring and ad hoc people-data requests, ensuring accuracy, confidentiality, and timeliness.   Manage employee engagement systems (Culture Amp) and vendor relationships.   Support administration of Employee Resource Groups (ERG) and the Inclusion & Belonging Advisory Committee (IBAC).    Performance Development (10%)   Support annual performance review cycle, partnering closely with PBPs, people managers, and team leaders to ensure a productive and smooth process for employees and managers.   Support goal setting process in alignment with performance review cycle.   Support project management and administration of annual compensation increase and incentive cycles.   Oversee JFF’s career development fellowship program, identifying teams and participants and refining program over time.   People & Culture Project Management (10%)   Act as project manager for cross-functional People & Culture initiatives, ensuring alignment with organizational goals, compliance, and timely execution.   Develop project plans, track progress, manage risks, and facilitate stakeholder engage